CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
You guys are awesome!!!
Dan was AMAZING!!!! He exceeded my expectations on all fronts from design to expediting my last minute order ahead of schedule!
You do a great job. Everyone I talk to has answers to questions, responds in a timely manner and you produce a great product. Clients have been happy with all that you've done for us.
Fast and reliable. Excellent end product.
I was new to the project - Jennifer and Vicki were very helpful.
Always quick to respond and service has been great.
I Have been extremely pleased with the service I’ve gotten from Alphagraphics. They have been extremely responsive any questions or concerns I had.
You’re a model of outstanding customer service from beginning to end. You took my simple draft and turned it into a work of art!
Jennifer was soo great and guided me all the way
Great customer service! Their turnaround time was super fast and I appreciated the delivery!
Prompt personal service
We never worry with C=Dan & Crew, they always get the job done fast, correct and with a smile!
Appreciated the level of professionalism!
Great service for a rush job. Greatly appreciated it. Customer loved the cards
i was just about to email you for another project when i got this survey. SO i am happy with the work!
Best service, pricing and product! I needed a quick turnaround time and they were amazing!.
Dan was very helpful with our order and our recruiting banner looks great! We've already had inquiries for job openings at our facility!
Dan and hist team have taken very good care of us.
Great experience! Amazing customer service! Highly recommend for all celebrations! Made my mom's birthday extra special! Would 100% use again!
Dan was outstanding, and he had great suggestions! I am thrilled with the final product and have already referred someone!
Always great at offering advice to improve quality of end product
Always attentive and flexible trying their best to fulfill my requests.
Good quality product and helpful staff!
The sign was printed quickly and available quickly. Options for delivery or pick up. The quality is great. Bright colors and I love the layout of the design and words. I also appreciate the variety of sizes available. The ordering process was super easy, too.
Thank you for being so accommodating!
It is always a great experience. You and Jennifer are very helpful and the turn around time is the best on placing and receiving an order.
everyone liked the banners. excellent style and quality.
Always love using AlphaGraphics!!!
Alphagraphics is always professional and provides product in a timely manner
Dan was amazing and got my order done quickly and delivered so fast.
I was thrilled with the quick turnaround (next day) for my yard sign for my college graduate. AlphaGraphics went over and above with creating a personalized sign that included the U of I college logo/colors, offering hands-free ordering/delivery, and even delivering my sign so that it was in place for (online) graduation day - even though I approved my sign too late to be included in that day's delivery!
Outstanding experience every time. Excellent service, pricing and quality products. Highly recommended.
Really personal service from Dan. It is a huge help to know that he will always recommend the best, most cost effective option so that I don't need to spend long comparing options.
Dan was super helpful in transforming an unclear idea into a sign. A pleasure to work with
Jennifer was great!!
Dan is amazing to work with.
Always a great experience!
I enjoy working with the staff! Great customer service and I look forward to each time I have a new project!
It was all so easy. I sent in my file, approved a sample and picked it up.
Thank you, everything is so easy with you, and all of you are very helpful.
The member was friendly and knowledgeable. She has provided the options and explained the benefits of each. The final product came out impressive. I would recommend to others and would visit for my next project.
The results are always perfect and the turn around time is very quick.
Alphagraphics is great to work with.
Dan and his team are so helpful and accommodating, always!
They went out of their way to get the project done and delivered before Covid-19 lock down. The service was amazing and makes me want to work with this AlphGraphics branch again.
Very happy with work. We are on hold because of COVID 19. I have a lot more work to give you.
Fast, Friendly, Accurate. Thank you for making the process easy.
Always fast delivery, excellent communication, including follow-up emails.
Working with Alpha Graphics has always been easy. When I took over ordering for my company, I did not have any past information on our Orders. Dan can always supply me with the information I am missing. My orders always arrive quickly!!!
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.