DESIGN FAQs
WHAT OUR CUSTOMERS ARE SAYING
You guys are awesome!!!
Lorrie D.
Dan was AMAZING!!!! He exceeded my expectations on all fronts from design to expediting my last minute order ahead of schedule!
Jennifer T.
You do a great job. Everyone I talk to has answers to questions, responds in a timely manner and you produce a great product. Clients have been happy with all that you've done for us.
Ellen R.
very efficient
Anna G.
Fast and reliable. Excellent end product.
Glenn T.
I was new to the project - Jennifer and Vicki were very helpful.
Iris Q.
Always quick to respond and service has been great.
Oscar R.
I Have been extremely pleased with the service I’ve gotten from Alphagraphics. They have been extremely responsive any questions or concerns I had.
Paula N.
You’re a model of outstanding customer service from beginning to end. You took my simple draft and turned it into a work of art!
Caron B.
Jennifer was soo great and guided me all the way
Beth P.
Great customer service! Their turnaround time was super fast and I appreciated the delivery!
Pam W.
Prompt personal service
Theodore D.
We never worry with C=Dan & Crew, they always get the job done fast, correct and with a smile!
Elizabeth B.
Appreciated the level of professionalism!
Toon L.
Great service for a rush job. Greatly appreciated it. Customer loved the cards
John K.
i was just about to email you for another project when i got this survey. SO i am happy with the work!
Erin K.
Best service, pricing and product! I needed a quick turnaround time and they were amazing!.
Beth G.
Dan was very helpful with our order and our recruiting banner looks great! We've already had inquiries for job openings at our facility!
Cedrica F.
Dan and hist team have taken very good care of us.
Michael G.
Great experience! Amazing customer service! Highly recommend for all celebrations! Made my mom's birthday extra special! Would 100% use again!
Hillary E.
Dan was outstanding, and he had great suggestions! I am thrilled with the final product and have already referred someone!
Devra S.
Always great at offering advice to improve quality of end product
Kimberly F.
Always attentive and flexible trying their best to fulfill my requests.
Cantor S.
Good quality product and helpful staff!
Laura D.
The sign was printed quickly and available quickly. Options for delivery or pick up. The quality is great. Bright colors and I love the layout of the design and words. I also appreciate the variety of sizes available. The ordering process was super easy, too.
Frannie G.
Thank you for being so accommodating!
Michelle S.
It is always a great experience. You and Jennifer are very helpful and the turn around time is the best on placing and receiving an order.
Charmaine L.
everyone liked the banners. excellent style and quality.
Chuck S.
Always love using AlphaGraphics!!!
Jorie D.
Alphagraphics is always professional and provides product in a timely manner
Mary L.
Dan was amazing and got my order done quickly and delivered so fast.
Lisa D.
I was thrilled with the quick turnaround (next day) for my yard sign for my college graduate. AlphaGraphics went over and above with creating a personalized sign that included the U of I college logo/colors, offering hands-free ordering/delivery, and even delivering my sign so that it was in place for (online) graduation day - even though I approved my sign too late to be included in that day's delivery!
Elaine S.
Outstanding experience every time. Excellent service, pricing and quality products. Highly recommended.
Scott S.
Really personal service from Dan. It is a huge help to know that he will always recommend the best, most cost effective option so that I don't need to spend long comparing options.
Jessica M.
Dan was super helpful in transforming an unclear idea into a sign. A pleasure to work with
Susie W.
Jennifer was great!!
Lorrie D.
Dan is amazing to work with.
Aaron M.
Always a great experience!
Leann B.
I enjoy working with the staff! Great customer service and I look forward to each time I have a new project!
Keeley K.
It was all so easy. I sent in my file, approved a sample and picked it up.
Lori B.
Thank you, everything is so easy with you, and all of you are very helpful.
Irina M.
The member was friendly and knowledgeable. She has provided the options and explained the benefits of each. The final product came out impressive. I would recommend to others and would visit for my next project.
Saran M.
The results are always perfect and the turn around time is very quick.
Emily L.
Alphagraphics is great to work with.
Lee L.
Dan and his team are so helpful and accommodating, always!
Jodi J.
They went out of their way to get the project done and delivered before Covid-19 lock down. The service was amazing and makes me want to work with this AlphGraphics branch again.
John T.
Very happy with work. We are on hold because of COVID 19. I have a lot more work to give you.
Helen M.
Fast, Friendly, Accurate. Thank you for making the process easy.
Liz V.
Always fast delivery, excellent communication, including follow-up emails.
Jill S.
Working with Alpha Graphics has always been easy. When I took over ordering for my company, I did not have any past information on our Orders. Dan can always supply me with the information I am missing. My orders always arrive quickly!!!
Tracy C.
YOU'VE GOT PRINTING QUESTIONS. WE HAVE ANSWERS
Wondering how to turn your ground-breaking vision into a high-impact visual? Need a short run print project for your corporate event next week? Whatever the job, AlphaGraphics marketing and print professionals have you covered.
Check out the answers to some of our most frequently received questions below. Don’t see what you’re looking for? Contact us right now and a friendly team member will be happy to assist you.
ORDER QUESTIONS
HOW DO I GET AN ESTIMATE?
You can fill out an online estimate request form, or call and talk with one of our team members.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE COMPLETED?
Most jobs take 24-48 hours to complete once approval is received; though offset press projects take longer. If you’re working within a time constraint, let us know when you call for a quote. We can look at our print production schedule to ensure that you will meet your deadline.
DO YOU OFFER DELIVER AND PICK-UP?
Yes, we offer free local delivery and pickup of your projects within our main service areas.
FILE DETAILS
WHAT FILE FORMAT IS PREFERRED FOR DIGITAL DOCUMENTS?
We prefer PDFs (Portable Document Format) with a minimum 1/8” bleed and crop marks. Most office and design programs allow you to save or export your files into a PDF format. Occasionally, the original file may be needed if artwork edits are required.
WHAT RESOLUTION DO MY PHOTOS AND GRAPHICS NEED TO BE SET TO?
Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed. Also, save all photos in CMYK mode, not RGB when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
HOW DO I KNOW IF MY FONTS WILL LOOK CORRECT?
The best way to ensure your artwork fonts will print correctly is to send them as outlined objects in your original file. If your program doesn’t allow this, packaging or sending us the fonts will work as well. If you have a question about how to send your fonts properly, please call us and we’ll be glad to help.
GENERAL QUESTIONS
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offers a wide range of print, marketing, design, and sign services. To see a full listing of our services, check out the What We Offer area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING SOLUTIONS INCLUDE:
- QR Codes
- PURLs
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use with your printed communications to improve your ROI.