BRANDING AND IDENTITY
WHAT OUR CUSTOMERS ARE SAYING
personnel are easy to work with
I have established a good working relationship with AlphaGraphics. They are very helpful in getting me through the process of ordering SAFe Course Student Workbooks. I was able to simply convey my needs via email without having to upload files. This was great for me since I could get my requests filled with minimal effort on my part. Orders were fulfilled very quickly and per request.
Three of the 80 booklets were not assembled correctly. The owner quickly offered a discount that covered any loss I had.
Bill Travers is very good. He knows what he's doing
It would be cool to have some sort of document portal which we could drop documents off in and see which projects we have done previously as to not duplicate any work...the owner replied that this could be done and we just have to work out what we're looking for.
Alphagraphics provides the best customer service and the turn around for products is impeccable. Your service helps our business to stay to remain successful. Thank you!
My experience with alphagraphics has always been great, however, within the past few months the customer service has been exceptional! Thank you for delivering!
From pricing to correspondence to final product, I was completely satisfied with AlphaGraphics. I see no point to use any other business for my printing needs.
Frances is amazing, so warm, friendly and helpful. Working with her made the job a breeze. And the job went above and beyond, boxing the stapled edge was something I'd never had done before and didn't expect. You produced a product superior to the previous printing even though it was supposed to be just another run of the same.
Always prompt responses from staff and very helpful throughout entire process.
AlphaGraphics was very responsive. Great quality of work, good pricing and fast turnaround.
Very professional staff, we received our programs in a timely manner, the programs were well done and to our specifications.
you all very prompt and good work.
Product is always complete and delivered in such a timely fashion.
Thank you for saving my bacon so last minute! You made me look good!
Employees are very nice to me also easy to communicate with. Plans printed quick and always ready when I go pick up.
Everyone is very professional and takes time to find out all of the necessary information for the best product.
Fast, easy to work with, beautiful output.
Alpha Graphics customer service is always fantastic. I often do not know exactly what I need, especially in regard to things like paper type, and Alpha always works with me to talk through the project at hand and come up with a solution.
Erin was great to work with. Very responsive, with quick quotes and turnaround.
Great help and quick turn around! Fantastic people to work with!!
Great team and great results! The team is always prompt to respond to my request, professional and the client experience is tops.
I love the friendliness of the staff.
Stephen was incredibly helpful and very quick to respond!!
Customer service, responsiveness and timeliness of product design and creation were second to none. Very pleased with Erin and the AlphaGraphics team. Myself and United Futsal are extremely happy to work with AlphaGraphics and we would refer to them anybody looking for support in this area.
Always prompt, friendly, and helpful. Very easy to work with!
service always prompt product quality is great
Great company and excellent service. Very pleased with product and will continue to use. Recently had some unexpected last minute orders and they went above and beyond!
I've worked with Erin Kennedy for awhile now and absolutely love her. Always prompt and helpful.
Excellent Service and support. There is nothing more to ask. Please continue the great work!! Please see my review on google.
Always a great experience
Always a pleasure working with the team at Alpha Graphics! They are fast, reliable, and the quality can't be beat! Highly recommend!
Through fault on our part, we ran out of company envelopes. Frances was awesome, in just chatting with her I explained our predicament and she apparently put a rush on the order, unbeknownst to me. I called her mid afternoon and our envelopes were ready for pick up our order by noon the very next day
I had ordered 30 sheets of foam board, but only 25 were delivered. Thankfully, Frances immediately resolved the issue and I appreciated her quick response. I understand that mistakes happen. But it's how we react once a mistake has been made that truly shows the quality of a company's customer service. Thanks Frances!
We appreciate the customer service at alphagraphics! We appreciate the speed of the response to our email and the and speed of delivery with no affect on the quality. Customer service is missing in so many companies and we are grateful that it is important to alphagraphics. Thank you.
High quality, fast service as always. This was an unexpected rush job and Gregg was great to work with as always!
We love the support that AlphaGraphics gives to AMA Triangle. It's so much appreciated! Plus, the quality of work is always top-notch.
The project, although small, was handled with great care and urgency and was completed well before my deadline!
Erin specifically has been so easy and professional to work with over the phone, via email & in person. She is always prompt and efficient in responding to my requests with the right level of information to help make our decisions easier.
Great communication and quick service!
Fast turn around.
Accurate and timely
A wonderful time
Love doing business with AG Cary, & appreciate Gregg’s efforts!
Enjoyed working with you very much, and I am quite satisfied with the work that you did for me. Thank you for being so nice and friendly and completing the work quickly.
Very attentive and helpful.
great and speedy job each time!
Always very pleasant, quick replies to order inquires, great customer service and product.
Stephen is great, fantastic
Always courteous, friendly and fast. Very attentive to details to make sure they get the project correct.
BRANDING & IDENTITY SERVICES IN CARY, NC
If you’ve decided is that you require some eye-catching material to help boost your business, but aren’t sure how to design your first color prints to best reflect your brand’s message and purpose, we can help.
We offer advice on getting started with color schemes, layout, and other design aspects. Many members of our AlphaGraphics team are highly creative and have experience in graphic design. They are happy to share their experience with customers to create truly stunning outcomes.
A CONSISTENT BRAND MESSAGE IS KEY TO YOUR BUSINESS
What is your brand identity? Do you know? If you’re not sure what the definition of your brand is, your customers aren’t either. A clear, consistent brand identity sets your business apart — and is critical to longevity in the marketplace.
Brand recognition isn’t created overnight; it’s built through dedicated, purposeful action and consistent messaging. In other words, it’s built on a foundation of solid branding. Your target audience need to associate your brand with feelings of trust, reliability, and long-term success.
At AlphaGraphics, our team of marketing professionals can help you develop and convey strong brand messaging that tell customers who you are—so they want to do business with you.
OUR BRANDING AND IDENTITY SERVICES INCLUDE:
- Logo consultation and design
- Website design and development
- Email marketing
- Sales and marketing collateral
- Brochures, posters, and banners
- Promotional products
- Letterhead, envelopes and business cards
By creating a comprehensive branding plan, you’ll help potential customers get to know your business and what you stand for. Soon, they’ll look to you as their solution provider.
FIVE ELEMENTS OF YOUR BRAND IDENTITY
BRAND PROMISE. What customers get when they buy from you, and the feelings they experience when they use your offerings. Every interaction must reflect your brand promise.
BRAND POSITION. Your brand’s unique value, and what sets you apart from the competition. Questions to answer: What does your organization do, why, and for who?
BRAND PERSONALITY. Like a person, consumers judge your brand by its unique characteristics and traits.
BRAND STORY. Illustrates your history as a business, which defines you. Inviting customers into your confidence helps build relationships. It also highlights your products and services.
BRAND ASSOCIATIONS. Brand associations are the tangible bits and pieces that make up your brand image. Your logo, colors and fonts, taglines, and design should all support your brand promise and position—and work together as one cohesive whole.
Now you’ve positioned yourself as an industry expert, and customers will want to seek out more of the positive experiences they associate with your brand. From that platform, you’ll have the economic leverage to successfully market new products and services and update existing ones. And your enthusiastic clients will want to send their friends to your business, too.
Want to learn more? Contact AlphaGraphics today and we’ll show you how to increase profitability by investing in your brand.