CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
Such a nice easy experience Went far above my expectations
Excellent service! Your team took special care in delivering excellent service to create my special order. Great work, thank you!
Your company has great customer service and great products. We have been very happy with our relationship with your company.
Always reliable. It's all in the details and you guys have it.
As always, our experience with Alphagraphics has exceed exceptional. The service was outstanding and the quality of the work was incredible. Alphagraphics has become an invaluable partner to us in our marketing efforts.
Very quick turnaround and great at listening to needs.
Very fast service and great quality!
Pricing was very competitive and service was top notch!
Sharla was incredibly helpful, as was Kari Daelke. Turnaround extremely quick; finished books very high quality.
I reached out to Alphagraphics after a poor experience with another local printing company. Dealing with Alphagraphics was a complete 180 - they were attentive, helpful and patiently worked with me to ensure that I was satisfied with the proof and the final product. Alphagraphics certainly exemplifies what a good business providing excellent customer service should be!
Love this company. I wasn't expecting this order to be delivered. It was a wonderful surprise to see it walk through the door. One less thing on my list for that day!
Great experience as always !
Great response to finding the lost graphic files and working with me to find colors for the new printers. Great print job.
Although we don't have the need to use Alphagraphics very often we are always greatly pleased with the work that we do get done. The staff is very friendly and knowledgeable.
GREAT SERVICE AND PRODUCT.
Excellent to work with. Very understanding and rolls with changes.
Sharla is WONDERFUL! She makes our reordering process next to nothing - call her and it's DONE!
April is fabulous!! She is always on top of all of our orders & even reminds me to approve our inventory sheets, when I should know to do it! If I have a question about any marketing piece I just shoot her an email and ask who do I need to ask for a PO. April rocks!
Highest quality service & product.
I continue to be more than satisfied with the help you provided in printing the directory for my Sunday School Class at Fort Worth United Methodist Church. Kari Daelke has especially been a big help with all my printing jobs over the years. And members of the class always look forward to receiving a new class directory every year. Thanks again.
Mehul was able to help me meet a VERY tight deadline and when i was not satisfied with the quality of a few prints (which were completely my fault--I submitted terrible images) he quickly jumped in and printed the substituted prints with better quality images I found for my project.
Shilpa is great to work with.
Always ready to help and our orders get here in a timely manner.
The quality of work is always spot on.. You are very accommodating when something is an unforeseen rush job.
Sharla went above and beyond to help get my Christmas cards to me and the quality was exceptional. Thanks again!
Web site ordering was easy and your agent responded to all my questions quickly!
Quick response time and great quality service & products
Great service !
At first, envelopes were delivered. We had ordered stationary. That issue was quick resolved and the envelopes are being held for when we need them.
Elena is top notch in customer service.
Quality service, always on schedule, very dependable. Jim T Pro Challenge Inc
That girl Sharla was outstanding, she really did a great job and deserves a raise, a big one!!!!!!
The person I spoke with on the phone was very helpful. Sorry I do not remember her name.
We enjoy working with you. It has been a real pleasure.
The team at AlphaGraphics went above and beyond to get our surgery guides printed with a very fast turnaround time. They are always attentive to detail and have caught errors in our materials before they went to print.
Sharla always does an excellent job in supplying our needs!
Competitive pricing. Efficient and friendly service. Products look great and are delivered on time. What more can you ask for?
Working with Shilpa is a positive experience. She is helpful and quick to supply my order in a timely manner.
We have always appreciated the great service and printing needs.
Everyone is always very responsive, efficient and informative. When I order business cards for a new hire, it is so simple. I never have to worry about anything.
Very professional staff! Sharla Trueblood help me with a new business card look/feel for the company.
Very efficient, prompt service & outstanding quality of work. Been a customer for years.
A great group of folks!
I was impressed by the prompt turn-around and professionalism of staff. Quality of the final product was outstanding!
I have had a wonderful experience so far. Service is very efficient and timely. Designers do a great job executing the orders and understanding and working with the needs of the customers. All the staff I have worked with are courteous and professional.
Great experience with new company.
Randy, Sharla, and Hernan all do an amazing job. Very responsive and accommodating. Even when I present them with a last-minute request, I can always trust them to get the job done.
Always a pleasure to work with AlphaGraphics.
Keep up the great Service. THANK you.
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.
CUSTOMER RETENTION AND REACTIVATION IN DALLAS STEMMONS CORRIDOR, TX
You know what’s important to running your business. You have to have good people in place to make sure your business thrives. Of course, that includes your valued customers. To keep your customers on board, you need to engage in regular and effective contact. Communicating with your customers will keep them involved and aware of your brand and services. For help with your customer retention and reactivation, turn to the marketing experts at AlphaGraphics in Dallas Stemmons Corridor, Texas. We have the experience and services to help you maximize your interaction with your customers.
GET WINNING MESSAGING AND PROMOTIONS
When it comes to reaching customers with effective messaging, you have a lot of competition. There is a lot of noise out there. To cut through that noise, you need a multi-pronged approach that sends the right messages to your customers, respects their time, and offers them incentives to remain loyal to your brand. Our customer retention and reactivation services include:
- Email marketing to deliver targeted messages to your audience
- Direct mail marketing that puts your message in your customers’ hands
- Newsletters for more detailed communication
- Promotional products and activities to offer rewards to your loyal customers
- Special events to keep and reactivate customers
- Copywriting and graphic design services
DELIVER EFFECTIVE MESSAGING
We help you deliver your messaging to your audience. We can also help you with your messages. Our marketing experts can help you set your marketing goals, design your promotions, and measure their effectiveness. For a responsive customer retention and reactivation program, turn to AlphaGraphics in Dallas Stemmons Corridor for complete marketing, printing, and delivery services. Call our business center at (201) 327-2200 or get a free quote online. We will help you stay engaged with your customers as you continue to grow your business.