DESIGN FAQs
WHAT OUR CUSTOMERS ARE SAYING
Y’all have been great both times I’ve used you. Helpful and communicative and just nice overall, not to mention a quality product. Thanks!
Ryan G.
You all always do a great job, on time, on budget.
Kathy C.
Had a rush job at Christmas time and they were able to print and I was able to mail before Christmas
Susan W.
The expedited service was greatly appreciated. I know that all involved provided extra assistance in getting our project done in time. Thanks to all including the front staff.
Christopher T.
David and the new team have been very prompt! We thoroughly appreciate the service!
Bhavini G.
I like all your new red and white entrance. Nice and helpful personnel.
Vivienne W.
I have loved working with Suzanne over the years and now am thrilled to work with Karlien!!! Happiest of holidays to all!!! ❤️
Debbie H.
You all are so wonderful. Love you all.
Danny W.
Always great service and wonderful people!
Pam C.
I loved that I went on a Friday and my order was ready Monday, just as promised. The cost is what brought me here, saved us over $300!
Melissa F.
Everybody has been great. I will continue to work with AlphaGraphics.
Brad D.
The time to complete my projects was a fraction of the time competitors quoted me. They even delivered it! Thank you!
Raymond J.
Service was fast, and staff very knowledgeable and professional. The editor has a good eye to catch things our editor missed!
Edwin A.
The job always gets done quickly and accurately. It's just perfect.
Cliff E.
Such a great resource for those of us exhausted from trying to use our own software! Professional all the way!
Julie W.
Wonderful service and outstanding product! I am very happy I chose AlphaGraphics for my printing needs.
Victoria C.
David, I appreciate your help in fixing my problem. I can assure you we'll be back the next time we need more brochures! Thank you!
Jason B.
I was so impressed with the professionalism of the team and how quickly you were able to turn my project.
Jana K.
Quick and thorough responses
Aubrey M.
The staff was very friendly and even got to meet the owner. The end product of what we ordered was great.
Jeff T.
Very professional, timely, willing to help and work with multiple changes/drafts, which is much appreciated.
Mary E.
Your staff's service is always friendly, professional, done correctly and on time!
Pam C.
You made everything easy. And the order was ready as promised.
Anna H.
Christina is always very prompt at getting back with me. We always have various needs in our business and she gets right in it. Delivery is quick! Also, I had an odd request to fit a photo to a different sized frame in our office and she were very helpful! Turned out great!
Saundra L.
Everyone is super nice and you guys had no problem accommodating my rush orders!
Lauren K.
Process was easy. Sign was exactly as I ordered, and on time.
Pete H.
Great customer service and great quality of work
Melissa L.
Each word and style configuration advice given by the upfront customer service representatives as well as those in design made a difference. They turned out a great product.
Donna M.
Always wonderful service from the staff.
Cadillac J.
Wonderful service & staff!
Alexis G.
Everyone was very friendly and professional. The process was very easy and seamless. I had my business cards within the time requested and they look amazing. Thank you!
Doug H.
The crew have been very helpful and brought good solutions to get my orders complete that look great.
Neil M.
The staff are always happy to be of service. We have worked through many design problems together. They listen to my inexperienced design questions and find mutually acceptable solutions! And a great product!
Tamara N.
The lady that I normally work with is always very helpful, knowledgeable, and friendly. The other people I have met when picking up my orders have also been a delight to work with. I always receive exactly what I expect when I place my orders and it is usually ready for pick-up before I expect it to be. Excellent Service and Quality!!
Carla D.
They did a great job
Candy R.
From inception to completion, the entire process couldn't have gone smoother. The staff was very friendly, professional, and helped to create a fantastic ad. The project was a complete success!!!
Customer C.
The personnel is friendly and helpful
Stephanie B.
Great signage products for a fair price. I will use you all in the future, thanks.
Brett T.
Great service
Koshy A.
It was the day before Thanksgiving and your staff stayed late for me to pick up my order.
Tracey L.
The AlphaGraphics team are great to work with. The service and final products are consistently exceptional.
Jill B.
Easy to work with, reasonably priced and great quality product
Dori W.
I have been very pleased working with you all and the quick communication response time is appreciated.
Susan W.
Always satisfy with the final outcome of all my orders! Very professional and courteous staff!
Tabitha C.
The young woman who assisted me with my order was very helpful and courteous and appeared to be interested in assuring that I was happy with the final result, which I was.
Tommy R.
Used another on-line service for our first batch of flyers.They came back with "shadow boxes" around some of the text. Went to your store for a similar flyer and did not have this problem.
Jeff B.
The AlphaGraphics staff made the entire process easy and well done. I could easily recommend you all for any printing needs one might have. In fact, I'm headed back next week for another invitation printing.
Stephanie S.
AlphaGraphics personnel are always polite, helpful, and ready to offer suggestions. We have appreciated working with them for many years.
Ann S.
I was disappointed that my order was a bit delayed, however, once I informed you of my disappointment. You jumped into action and got it all taken care of!! Kudos to a great staff and print team!
Angie P.
I’ve been doing business with y’all for 9 years and I love and appreciate the staff and the quality of my posters that the big machine delivers. I wouldn’t change a thing! 😀
Cadillac J.
YOU'VE GOT PRINTING QUESTIONS. WE HAVE ANSWERS
Wondering how to turn your ground-breaking vision into a high-impact visual? Need a short run print project for your corporate event next week? Whatever the job, AlphaGraphics marketing and print professionals have you covered.
Check out the answers to some of our most frequently received questions below. Don’t see what you’re looking for? Contact us right now and a friendly team member will be happy to assist you.
ORDER QUESTIONS
HOW DO I GET AN ESTIMATE?
You can fill out an online estimate request form, or call and talk with one of our team members.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE COMPLETED?
Most jobs take 24-48 hours to complete once approval is received; though offset press projects take longer. If you’re working within a time constraint, let us know when you call for a quote. We can look at our print production schedule to ensure that you will meet your deadline.
DO YOU OFFER DELIVER AND PICK-UP?
Yes, we offer free local delivery and pickup of your projects within our main service areas.
FILE DETAILS
WHAT FILE FORMAT IS PREFERRED FOR DIGITAL DOCUMENTS?
We prefer PDFs (Portable Document Format) with a minimum 1/8” bleed and crop marks. Most office and design programs allow you to save or export your files into a PDF format. Occasionally, the original file may be needed if artwork edits are required.
WHAT RESOLUTION DO MY PHOTOS AND GRAPHICS NEED TO BE SET TO?
Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed. Also, save all photos in CMYK mode, not RGB when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
HOW DO I KNOW IF MY FONTS WILL LOOK CORRECT?
The best way to ensure your artwork fonts will print correctly is to send them as outlined objects in your original file. If your program doesn’t allow this, packaging or sending us the fonts will work as well. If you have a question about how to send your fonts properly, please call us and we’ll be glad to help.
GENERAL QUESTIONS
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offers a wide range of print, marketing, design, and sign services. To see a full listing of our services, check out the What We Offer area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING SOLUTIONS INCLUDE:
- QR Codes
- PURLs
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use with your printed communications to improve your ROI.