WHAT OUR CUSTOMERS ARE SAYING
Y’all have been great both times I’ve used you. Helpful and communicative and just nice overall, not to mention a quality product. Thanks!
You all always do a great job, on time, on budget.
Had a rush job at Christmas time and they were able to print and I was able to mail before Christmas
The expedited service was greatly appreciated. I know that all involved provided extra assistance in getting our project done in time. Thanks to all including the front staff.
David and the new team have been very prompt! We thoroughly appreciate the service!
I like all your new red and white entrance. Nice and helpful personnel.
I have loved working with Suzanne over the years and now am thrilled to work with Karlien!!! Happiest of holidays to all!!! ❤️
You all are so wonderful. Love you all.
Always great service and wonderful people!
I loved that I went on a Friday and my order was ready Monday, just as promised. The cost is what brought me here, saved us over $300!
Everybody has been great. I will continue to work with AlphaGraphics.
The time to complete my projects was a fraction of the time competitors quoted me. They even delivered it! Thank you!
Service was fast, and staff very knowledgeable and professional. The editor has a good eye to catch things our editor missed!
The job always gets done quickly and accurately. It's just perfect.
Such a great resource for those of us exhausted from trying to use our own software! Professional all the way!
Wonderful service and outstanding product! I am very happy I chose AlphaGraphics for my printing needs.
David, I appreciate your help in fixing my problem. I can assure you we'll be back the next time we need more brochures! Thank you!
I was so impressed with the professionalism of the team and how quickly you were able to turn my project.
Quick and thorough responses
The staff was very friendly and even got to meet the owner. The end product of what we ordered was great.
Very professional, timely, willing to help and work with multiple changes/drafts, which is much appreciated.
Your staff's service is always friendly, professional, done correctly and on time!
You made everything easy. And the order was ready as promised.
Christina is always very prompt at getting back with me. We always have various needs in our business and she gets right in it. Delivery is quick! Also, I had an odd request to fit a photo to a different sized frame in our office and she were very helpful! Turned out great!
Everyone is super nice and you guys had no problem accommodating my rush orders!
Process was easy. Sign was exactly as I ordered, and on time.
Great customer service and great quality of work
Each word and style configuration advice given by the upfront customer service representatives as well as those in design made a difference. They turned out a great product.
Always wonderful service from the staff.
Wonderful service & staff!
Everyone was very friendly and professional. The process was very easy and seamless. I had my business cards within the time requested and they look amazing. Thank you!
The crew have been very helpful and brought good solutions to get my orders complete that look great.
The staff are always happy to be of service. We have worked through many design problems together. They listen to my inexperienced design questions and find mutually acceptable solutions! And a great product!
The lady that I normally work with is always very helpful, knowledgeable, and friendly. The other people I have met when picking up my orders have also been a delight to work with. I always receive exactly what I expect when I place my orders and it is usually ready for pick-up before I expect it to be. Excellent Service and Quality!!
They did a great job
From inception to completion, the entire process couldn't have gone smoother. The staff was very friendly, professional, and helped to create a fantastic ad. The project was a complete success!!!
The personnel is friendly and helpful
Great signage products for a fair price. I will use you all in the future, thanks.
It was the day before Thanksgiving and your staff stayed late for me to pick up my order.
The AlphaGraphics team are great to work with. The service and final products are consistently exceptional.
Easy to work with, reasonably priced and great quality product
I have been very pleased working with you all and the quick communication response time is appreciated.
Always satisfy with the final outcome of all my orders! Very professional and courteous staff!
The young woman who assisted me with my order was very helpful and courteous and appeared to be interested in assuring that I was happy with the final result, which I was.
Used another on-line service for our first batch of flyers.They came back with "shadow boxes" around some of the text. Went to your store for a similar flyer and did not have this problem.
The AlphaGraphics staff made the entire process easy and well done. I could easily recommend you all for any printing needs one might have. In fact, I'm headed back next week for another invitation printing.
AlphaGraphics personnel are always polite, helpful, and ready to offer suggestions. We have appreciated working with them for many years.
I was disappointed that my order was a bit delayed, however, once I informed you of my disappointment. You jumped into action and got it all taken care of!! Kudos to a great staff and print team!
I’ve been doing business with y’all for 9 years and I love and appreciate the staff and the quality of my posters that the big machine delivers. I wouldn’t change a thing! 😀
ALL ABOUT PRINTING
ARE THERE PRINT SIZE LIMITATIONS?
Yes, and no. Our digital copiers will take sheet sizes as small as 4.25” x 5.5” up to 13” x 19”. Traditional offset can accept sheet sizes up to 12” x 18”. Our in-house large format printers can produce graphics up to 41.5” wide. If you have specific questions about our sizing options, please do not hesitate to give us a call.
WHAT IS A PROOF AND WHY IS IT IMPORTANT?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last, and best, opportunity to make sure that your print job comes out the way you envisioned. By carefully inspecting the proof, you can help ensure an accurate, flawless delivery of your print job the first time.
DO YOU REQUIRE MINIMUM QUANTITIES ON ANY OF YOUR PRODUCTS?
Nope! Some printing methods may be more cost-effective than others, but our professional staff are happy to work with you to determine which printing method is best for your project.
DO I NEED TO KNOW ABOUT COLOR SEPARATIONS OR HALF-TONE PRINTING TO GET MY JOB COMPLETED?
Absolutely not! We handle all the "back-end" production for you.
The terms are pretty easy to understand, though. Color separation refers to our offset printing process, where we use cyan, magenta, yellow, and black in four separate plates that go directly to the press. These four colors can create almost any color you can imagine!
Half-tone printing refers to converting a solid tone of black ink or one color into tiny dots that are invisible to the eye to create your image. You see a solid image, but it’s really created from the spacing of these tiny dots.
IS WHITE CONSIDERED A PRINTING COLOR?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of ink.
WHAT PAPER TYPES DO YOU OFFER?
We have a large collection of “house” stocks in our production area. If you have a specific style in mind, we can check our in-house inventory to see if our selection is able to match your tastes. Or, we’ll check with our paper vendors to see what they have on hand. Keep in mind that special stocks or materials may require bulk purchasing from suppliers.
WHAT IS THE PANTONE MATCHING SYSTEM?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
WHY DO THE PRINTED COLORS LOOK DIFFERENT THAN THE COLORS ON MY SCREEN?
In short, printers and monitors produce color in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model.
Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses the closest matching color. Programs like Adobe Photoshop will allow you to choose which color will be replaced; others may not. We’ll provide you with a sample print right before we print your job to ensure a "what-you-see-is-what-you-get" final product.
COMMON PRINTING TERMS
BIND: To fasten sheets with wire, thread, glue, or by any other means.
BINDING: A name given for any of many procedures used to put pages together.
BLEED: Printing that goes to the edge of the sheet. Trimming is required to make the printing run to the edge of a sheet.
CAST-COATED: Coated paper with a high- gloss reflective finish.
COATED PAPER: Paper with a clay or other coating applied to one, or both, sides. The coating can be dull, gloss, matte, or a number of other finishes. Coated paper generally produces sharper, brighter images and has a more refelctive quality than uncoated paper.
COLLATE: To put pages in a certain order for binding.
COLOR CORRECTION: Methods of improving color separations and definition.
COVER PAPER: A heavy printing paper primarily used to cover books or make presentation folders.
SIDE-STITCHING: Stapling through the spine from front to back. The publication will not lay flat when opened.
CROP: To trim a picture, image, or printed sheet.
CROP MARKS: Printed lines showing where to trim a printed sheet.
GLOSS: A shiny paper coating that reflects light.
LAMINATE: To cover with protective film. Also used to bond or glue one surface to another.
MATTE FINISH: Dull paper or ink finish.
OFFSET PRINTING: Printing which involves a plate that makes an inked impression on a rubber-blanketed cylinder, which, in turn, transfers it to the paper.
PERFECT BINDING: An unsewn, flat-spined book binding made with glue.
RESOLUTION: The degree of sharpness of a computer-generated image as measured by the number of dots per linear inch in a hard-copy printout or, the number of pixels across and down on a display screen.
SADDLE-STITCHING: A type of binding that uses wire stapling at the center of a magazine or pamphlet.
SCORE: Creasing paper to help it fold more neatly.
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offer a wide range of products and services. To see a full listing of our services, check out the Products & Services area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING OPTIONS INCLUDE:
- QR Codes
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use in concert with your printed communications to improve your ROI.