DESIGN FAQs
WHAT OUR CUSTOMERS ARE SAYING
Lorena really caught my vision for the type of product I was hoping to have created/designed and it was finished before we anticipated.
Mandie Shanley
Lucinda is a gem, providing excellent customer service. We appreciate her knowledge, experience and professional courtesy! Our material that was delivered is great quality!
Monique Moreno
Dean was so accommodating and helpful!
Natalie Jahanbani
You guys do the best work. You work with us when we make mistakes and accidentally send in the wrong file format. :) You get the jobs we request done incredibly fast! We appreciate you being so flexible and helpful with all we ask of you! THANK YOU!
Megan Manasselian
Lucinda was very polite, helpful and communicative. You guys hire the best! Absolutely love how my prints tuned out, thanks to her advice.
Heather Lewis
Outstanding service and very precise. Order was perfect.
Dana Phillips
Alpha graphics always delivers, when it comes to quality and service!
Beth Onwumere
Dean and staff at alphagraphics is always professional and responsive to communications in completing the work we need in a timely manner. When we rebranded, they were able to help us with everything like stationary, business cards, sinage, window decals, tablecloths, and printing of our agency brochure. It was nice to work with one company that could provide everything.
Charise Hansen
Always great, prompt service at a reasonable price.
Christina Yee
Lorena & Dean are amazing! Very professional and accommodating.
Kayla Le
The original order was placed by a resident of Clovis and I was asked to follow up. Since I am in the Paso Robles area, everything was handled by email and telephone. Ariana was extremely helpful and shipped the completed order to me. When I requested additional copies, Lucinda stepped in and handled things very professionally. My order is being shipped and I expect to receive it shortly. Since I am out of the area, it would be more difficult to place new business with you, but I certainly would if I was local. I don't anticipate needing any of the additional services you offer at this time.
Gloria Walter
Ryan goes above and beyond to give great customer service!
Deidre
again a very outstanding job.
Tom Kane
Alphagraphics is the BEST!
Bob Gardner
Ariana always makes our experience great. She's easy to communicate with, and makes sure we get things quickly.
Angela Lerena
Great product. Superb customer service every time I have made an order.
Mike Robison
Alpha Graphics has been a great partner that was able to turn around quality work on a fast timeline. They certainly helped make the launch of our new outlet a success!
Bryan Hammill
Ariana did a great job processing my rush order. I'm very happy with the speed and quality of the work.
Daniel Burgess
Service is friendly and awesome and the product is great.
Sotheary Var
Alphagraphics is great! They're very responsive and the quality of their work is fantastic!
Kayla Cathers
Great company and fast service.
Chou Vang
Alphagraphics is the best!
Toran Hilmer
Always helpful, always on time, always high quality
BethAnn Berliner
Always a wonderful experience working with Alphagraphics! Dean and his team are friendly, helpful, provide great ideas and are quick in getting projects turned around!
Becky Bradley
High quality work and superb customer service!
Marissa Harris
Always a pleasure doing business with you guys!!!!
Steve Wood
AlphaGraphics always provides a high quality product in a reasonable amount of time for an affordable price. You can't beat them in the Central Valley.
Anastasia Line
You do each project with care and efficiency. You communicate quickly and effectively. It has been a pleasure to work with you.
Jim Westgate
The books we had printed at Alpha Graphics were high quality. We are very pleased with our product. We are so thankful for Lucinda in helping us with all our orders plus her great customer service.
Mercedes Carmona
Very responsive and helpful
Wayne Goudreau
Excellent experience. Work was done well and on time (even early). Very satisfied with the final product. Printed well, high quality and the banner looks great!
Mark Ross
Always a pleasure to work with your team and the quality is always great!
Erica Schroeder
Dean and his team run a wonderful operation! We will continue to use them for future projects as well. They are very responsive and take the time to ensure we are pleased with our final products.
Lindsey Batty
Very satisfied !! Received my order SUPER FAST ..
Nanette Martinez
The staff were very intuitive and sensitive to my printing needs. The final product was better than I imagined.
Robert Semple
I'd like to receive the final product sooner, possibly 3-5 days. ☺
Cecilia Perez
The staff that I worked with was incredibly helpful and professional. The front desk girl was nice and personal, and the associate that was emailing me went above and beyond even though my order was quite small.
Adam Wooddy
attentive, organized and professional
Lorenzo Hernandez
Prompt, efficient, good customer service. They delivered a product that I was very happy with
Anthony Fraser
Excellent last minute service as usual, saved my behind!
Ross Elliot
Ariana was awesome! Very fast service and the end product was perfect
Caleb Aguiar
Dean and his staff were great to work with. Very professional and had some great recommendations. So happy with the final product.
Kirk James
I’m impressed with the new design of DripDropUSA’s business cards. I will be placing an order for 15 employees soon. Thanks! Best Regards, Jesse D/D/USA
Jesse Flores
Thank You
Carol A.
Great response time from your team!
Melissa Alvarez
We always appreciate Alphagraphics' promptness and professionalism with our printing orders.
Annette Bauer
Adriana was very helpful and responsive. I appreciate her making a correction on our estimate before I caught it myself.
David Bogdanov
You guys are great to work with
John Call
Thank You...Everything was perfect.
Shona Philips
Your print work has always been great and Ariana is easy and wonderful to work with.
Tim Haydock
YOU'VE GOT PRINTING QUESTIONS. WE HAVE ANSWERS
Wondering how to turn your ground-breaking vision into a high-impact visual? Need a short run print project for your corporate event next week? Whatever the job, AlphaGraphics marketing and print professionals have you covered.
Check out the answers to some of our most frequently received questions below. Don’t see what you’re looking for? Contact us right now and a friendly team member will be happy to assist you.
ORDER QUESTIONS
HOW DO I GET AN ESTIMATE?
You can fill out an online estimate request form, or call and talk with one of our team members.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE COMPLETED?
Most jobs take 24-48 hours to complete once approval is received; though offset press projects take longer. If you’re working within a time constraint, let us know when you call for a quote. We can look at our print production schedule to ensure that you will meet your deadline.
DO YOU OFFER DELIVER AND PICK-UP?
Yes, we offer free local delivery and pickup of your projects within our main service areas.
FILE DETAILS
WHAT FILE FORMAT IS PREFERRED FOR DIGITAL DOCUMENTS?
We prefer PDFs (Portable Document Format) with a minimum 1/8” bleed and crop marks. Most office and design programs allow you to save or export your files into a PDF format. Occasionally, the original file may be needed if artwork edits are required.
WHAT RESOLUTION DO MY PHOTOS AND GRAPHICS NEED TO BE SET TO?
Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed. Also, save all photos in CMYK mode, not RGB when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
HOW DO I KNOW IF MY FONTS WILL LOOK CORRECT?
The best way to ensure your artwork fonts will print correctly is to send them as outlined objects in your original file. If your program doesn’t allow this, packaging or sending us the fonts will work as well. If you have a question about how to send your fonts properly, please call us and we’ll be glad to help.
GENERAL QUESTIONS
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offers a wide range of print, marketing, design, and sign services. To see a full listing of our services, check out the What We Offer area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING SOLUTIONS INCLUDE:
- QR Codes
- PURLs
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use with your printed communications to improve your ROI.