CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
Allen Cook has been very helpful. I always have a great experience working with Alphagraphics. Thanks!
Ashley W.
Carlos and Robert always get my orders done fast and accurate.
Lisa C.
great service and quality work
Vivian M.
I am very happy with AlphaGraphics both product and customer support. Allen Cook and his team are always quick to respond. Excellent service and fast delivery. Highly recommend!
Yolanda M.
Allen Cook is the best! Very helpful and always goes beyond.
Diana G.
Your team is always willing to accommodate our requests with speed and accuracy!
Mitze B.
The entire process was easy and stress-free. The pandemic has put an interesting twist on the way we live our lives and conduct business, but AlphaGraphics made everything seem normal. Thank you so much for my business cards and the professionalism exhibited when I came to pick them up.
Rose P.
Very quick and professional.
Beverly P.
We had a very quick turnaround on our 2021 Benefits Enrollment docs. Alpha Graphics was Johnny on the spot, had excellent customer service delivering to our door AND made the process as easy as possible. Would HIGHLY recommend them to any organization downtown. THANK YOU ALPHA GRAPHICS!!
Lisa O.
Carlos has always been very helpful and gives me a quick turn around. He responds to my emails very quick and once I confirm my order, it is processed immediately and my order is delivered quick! Great customer service along with the quality is Awesome and I appreciate it!
Bernadina V.
Great staff and customer service! Overall AWESOME!!
Donna W.
Allen Cook - who has been my point of contact at your company for a couple years - is immensely valuable to your company. I have had salesmen from your competitors such as Southwest Precision Printers come to the office trying to get us to switch to their less expensive printing services but Allen is the reason I continue to print with Alpha Graphics
Anna S.
I worked with Carlos Pena when it was Precision. He scanned a 26 report for me after putting it together from three pieces (all in different formats). I'll be back.
George H.
Robert Rios is amazing! Always nice and quick to respond and manages my short notice requests without an issue! Carlos is also great. Just haven't worked with him much.
Kortnie J.
quick and pleasant service
Clara M.
I have worked with Allen for a few years now and he is an absolute delight. He is 100% always responsive, attentive and ready to help with anything I ask of him. Often times he personally delivers our materials. I really appreciate everything he and his team do for us!
Courtney C.
Always a pleasant experience when working with AlphaGrapics. Thank you so much for taking the time to make sure everything is always perfect with our orders!
Kelly O.
Cathryn C.
Sonja was very helpful in assisting me with getting my project done with quick turn-around.
Norma G.
The job was done perfectly and extremely quickly. The pricing was very reasonable as well. Customer service was excellent!!!
Maggie T.
I would especially like to commend Robert Rios on his professionalism and customer service; he is actually the reason I continue to do business with alphagraphics for our printing needs. In this digital age, I think many companies do not realize the impact customer service (speaking to a real person who takes the time to effectively communicate with customers) means to us.
Mary C.
I had a great experience from my initial email until I picked up my order. Robert was very helpful and friendly, helped me pick the right stock for my order, and helped me make sure the colors were correct in the print. I will definitely be making more orders with y’all soon. Thank you!
Kara T.
Carlos is great and he knows what he is doing. Always fast service and quality products.
Shibu T.
My projects always feel prioritized by AlphaGraphics. Turn around is fast, they are response, and I can't see myself using another printer.
Katerina P.
I have always received excellent service from the downtown team, been doing business with them for a few years. Thank you.
Lisa C.
I emailed and within minutes had a response from Chris. He had a quote to me quickly and delivered the product the next day. It looks great.
Julie F.
Alan is a pleasure to work with every year on this project
Natalie G.
Prompt and efficient service. We have been using Alphagraphics (Precision Graphics) for many years and your staff, service and quality of product is superior to all! Thank you.
Ladonna T.
Carlos did a great job. Turn around time was quick. The end product was great.
Nelly E.
The entire team downtown is strongly committed to my projects' successes. They are professional, detail oriented, and easy to work with.
Dianne S.
Allen, Chris, Carlos, Keoh, and Sonja are all so great to work with. Nothing but top level customer service—all the time. I really appreciate Allen and Chris's depth of knowledge of the old-school printing industry and processes. I have the same experience and years in this business and having a vendor that knows more than I do about printing is one reason why we keep sending work to Allen and his team.
Pete V.
YOU GUYS ARE AMAZING!!! I can always count on Allen Cook and his team. They are always ready to help, even with last minute projects. Very informative, knowledgeable and friendly. Excellent customer service and amazing quality work. I highly recommend PGC.
Yolanda M.
Working with Allen and his team at the Shops for over 5 years now has always been a great experience. Knowledgeable, fast, great quality, service and always friendly. I recommend this shop to my colleagues every time someone needs graphics/printing.
Gina V.
The level of service is always top notch and the turn around time is always very quick and much appreciated!
Greg S.
Allen Cook is awesome! So attentive and helpful!!!
Kateri F.
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Newsletters
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.