WHAT OUR CUSTOMERS ARE SAYING
Your team is always willing to accommodate our requests with speed and accuracy!
The entire process was easy and stress-free. The pandemic has put an interesting twist on the way we live our lives and conduct business, but AlphaGraphics made everything seem normal. Thank you so much for my business cards and the professionalism exhibited when I came to pick them up.
Very quick and professional.
We had a very quick turnaround on our 2021 Benefits Enrollment docs. Alpha Graphics was Johnny on the spot, had excellent customer service delivering to our door AND made the process as easy as possible. Would HIGHLY recommend them to any organization downtown. THANK YOU ALPHA GRAPHICS!!
Carlos has always been very helpful and gives me a quick turn around. He responds to my emails very quick and once I confirm my order, it is processed immediately and my order is delivered quick! Great customer service along with the quality is Awesome and I appreciate it!
Great staff and customer service! Overall AWESOME!!
Allen Cook - who has been my point of contact at your company for a couple years - is immensely valuable to your company. I have had salesmen from your competitors such as Southwest Precision Printers come to the office trying to get us to switch to their less expensive printing services but Allen is the reason I continue to print with Alpha Graphics
I worked with Carlos Pena when it was Precision. He scanned a 26 report for me after putting it together from three pieces (all in different formats). I'll be back.
Robert Rios is amazing! Always nice and quick to respond and manages my short notice requests without an issue! Carlos is also great. Just haven't worked with him much.
quick and pleasant service
I have worked with Allen for a few years now and he is an absolute delight. He is 100% always responsive, attentive and ready to help with anything I ask of him. Often times he personally delivers our materials. I really appreciate everything he and his team do for us!
Always a pleasant experience when working with AlphaGrapics. Thank you so much for taking the time to make sure everything is always perfect with our orders!
Sonja was very helpful in assisting me with getting my project done with quick turn-around.
The job was done perfectly and extremely quickly. The pricing was very reasonable as well. Customer service was excellent!!!
I would especially like to commend Robert Rios on his professionalism and customer service; he is actually the reason I continue to do business with alphagraphics for our printing needs. In this digital age, I think many companies do not realize the impact customer service (speaking to a real person who takes the time to effectively communicate with customers) means to us.
I had a great experience from my initial email until I picked up my order. Robert was very helpful and friendly, helped me pick the right stock for my order, and helped me make sure the colors were correct in the print. I will definitely be making more orders with y’all soon. Thank you!
Carlos is great and he knows what he is doing. Always fast service and quality products.
My projects always feel prioritized by AlphaGraphics. Turn around is fast, they are response, and I can't see myself using another printer.
I have always received excellent service from the downtown team, been doing business with them for a few years. Thank you.
I emailed and within minutes had a response from Chris. He had a quote to me quickly and delivered the product the next day. It looks great.
Alan is a pleasure to work with every year on this project
Prompt and efficient service. We have been using Alphagraphics (Precision Graphics) for many years and your staff, service and quality of product is superior to all! Thank you.
Carlos did a great job. Turn around time was quick. The end product was great.
The entire team downtown is strongly committed to my projects' successes. They are professional, detail oriented, and easy to work with.
Allen, Chris, Carlos, Keoh, and Sonja are all so great to work with. Nothing but top level customer service—all the time. I really appreciate Allen and Chris's depth of knowledge of the old-school printing industry and processes. I have the same experience and years in this business and having a vendor that knows more than I do about printing is one reason why we keep sending work to Allen and his team.
YOU GUYS ARE AMAZING!!! I can always count on Allen Cook and his team. They are always ready to help, even with last minute projects. Very informative, knowledgeable and friendly. Excellent customer service and amazing quality work. I highly recommend PGC.
Working with Allen and his team at the Shops for over 5 years now has always been a great experience. Knowledgeable, fast, great quality, service and always friendly. I recommend this shop to my colleagues every time someone needs graphics/printing.
The level of service is always top notch and the turn around time is always very quick and much appreciated!
Allen Cook is awesome! So attentive and helpful!!!
ALL ABOUT PRINTING
ARE THERE PRINT SIZE LIMITATIONS?
Yes, and no. Our digital copiers will take sheet sizes as small as 4.25” x 5.5” up to 13” x 19”. Traditional offset can accept sheet sizes up to 12” x 18”. Our in-house large format printers can produce graphics up to 41.5” wide. If you have specific questions about our sizing options, please do not hesitate to give us a call.
WHAT IS A PROOF AND WHY IS IT IMPORTANT?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last, and best, opportunity to make sure that your print job comes out the way you envisioned. By carefully inspecting the proof, you can help ensure an accurate, flawless delivery of your print job the first time.
DO YOU REQUIRE MINIMUM QUANTITIES ON ANY OF YOUR PRODUCTS?
Nope! Some printing methods may be more cost-effective than others, but our professional staff are happy to work with you to determine which printing method is best for your project.
DO I NEED TO KNOW ABOUT COLOR SEPARATIONS OR HALF-TONE PRINTING TO GET MY JOB COMPLETED?
Absolutely not! We handle all the "back-end" production for you.
The terms are pretty easy to understand, though. Color separation refers to our offset printing process, where we use cyan, magenta, yellow, and black in four separate plates that go directly to the press. These four colors can create almost any color you can imagine!
Half-tone printing refers to converting a solid tone of black ink or one color into tiny dots that are invisible to the eye to create your image. You see a solid image, but it’s really created from the spacing of these tiny dots.
IS WHITE CONSIDERED A PRINTING COLOR?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of ink.
WHAT PAPER TYPES DO YOU OFFER?
We have a large collection of “house” stocks in our production area. If you have a specific style in mind, we can check our in-house inventory to see if our selection is able to match your tastes. Or, we’ll check with our paper vendors to see what they have on hand. Keep in mind that special stocks or materials may require bulk purchasing from suppliers.
WHAT IS THE PANTONE MATCHING SYSTEM?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
WHY DO THE PRINTED COLORS LOOK DIFFERENT THAN THE COLORS ON MY SCREEN?
In short, printers and monitors produce color in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model.
Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses the closest matching color. Programs like Adobe Photoshop will allow you to choose which color will be replaced; others may not. We’ll provide you with a sample print right before we print your job to ensure a "what-you-see-is-what-you-get" final product.
COMMON PRINTING TERMS
BIND: To fasten sheets with wire, thread, glue, or by any other means.
BINDING: A name given for any of many procedures used to put pages together.
BLEED: Printing that goes to the edge of the sheet. Trimming is required to make the printing run to the edge of a sheet.
CAST-COATED: Coated paper with a high- gloss reflective finish.
COATED PAPER: Paper with a clay or other coating applied to one, or both, sides. The coating can be dull, gloss, matte, or a number of other finishes. Coated paper generally produces sharper, brighter images and has a more refelctive quality than uncoated paper.
COLLATE: To put pages in a certain order for binding.
COLOR CORRECTION: Methods of improving color separations and definition.
COVER PAPER: A heavy printing paper primarily used to cover books or make presentation folders.
SIDE-STITCHING: Stapling through the spine from front to back. The publication will not lay flat when opened.
CROP: To trim a picture, image, or printed sheet.
CROP MARKS: Printed lines showing where to trim a printed sheet.
GLOSS: A shiny paper coating that reflects light.
LAMINATE: To cover with protective film. Also used to bond or glue one surface to another.
MATTE FINISH: Dull paper or ink finish.
OFFSET PRINTING: Printing which involves a plate that makes an inked impression on a rubber-blanketed cylinder, which, in turn, transfers it to the paper.
PERFECT BINDING: An unsewn, flat-spined book binding made with glue.
RESOLUTION: The degree of sharpness of a computer-generated image as measured by the number of dots per linear inch in a hard-copy printout or, the number of pixels across and down on a display screen.
SADDLE-STITCHING: A type of binding that uses wire stapling at the center of a magazine or pamphlet.
SCORE: Creasing paper to help it fold more neatly.
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offer a wide range of products and services. To see a full listing of our services, check out the Products & Services area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING OPTIONS INCLUDE:
- QR Codes
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use in concert with your printed communications to improve your ROI.