CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
Such wonderful and quick service! The final product was perfect! It’s always nice to receive a print job that was well executed with attention to detail so thank you very very much!
Sousan A. Sousan Abdul-Razzak
We started using AlphaGraphics a couple years ago, and I must say they could not have been any easier to work with. Brittany always handles our order from an admin side, and John assists us with the design and final product. We now send all our printing needs to them, and will continue to do so. They are exceptional to work with, and would highly recommend them!
Jonathan M. Nest Ahead
I also enjoyed visiting with John. He took time to listen to other things about my work unrelated to the marketing materials.
Pat K. The Center for Stress Management
Such a wonderful group of people who always go the extra mile.
Elizabeth T. Special Pals
Simple, just the best!
Evelio S. Evelio Salazar
The ordering and delivery process is always quick and easy and the products are great quality.
Tiffany A. High Sierra Management
John Mattei worked with me on different designed and I appreciate his help and patience.
Shawn W. MPS
Brittany and John are always a pleasure to work with and deliver high quality service.
Ruben M. Trident Training Solutions
John and staff are extremely knowledgeable and I can always count on them to provide several creative and professional options for the signs I need for my property management clients. Many times I am not even sure what I need but I answer a few simple questions, they show me samples, send me a proof and voila - another perfect sign! They are also very efficient and I've never had to call them for status because they stay in communication.
Ruby T. MMC
Incredibly fast service
Allison L. Griffin Elementary
Very friendly and fast. People literally rave about the Obeya wall and portraits. The Ultra board portraits are the local favorites. Brian/ John are very friendly and make wise recommendations to better improve what you want (not just upsell- but beneficial recommendations). I have and will continue to recommend them.
Kinzie V. Schlumberger (Katy)
Brittany is always kind and helpful
Renee T. Church of the King
Very quick response and turn-around time!
Brandie G. High Sierra Management
Alphagraphics and their employees are first class. They are reasonable in pricing, and very talented in the design department. I've been using them for a number of years, and they have never let me down. They stick to deadlines, and are easy to work with. They are my go to company for fundraising events.
Paula W. Assistance League of Houston
John always goes above and beyond when working on SIM banners and signs. He's one of the main reasons we stay with AG.
Cliff D. SIM
The products provided by AlphaGraphics was amazing! We loved their customer service, friendliness, and price.
Brandon J. Next Level Hot Shot
super friendly service, fast turn around.
Kathleen S. British International School of Houston
Everything is always perfect!
Judy M. Judy McClure
Brian, John, and the entire AG team are a pleasure to work with!
Brian B. Hines - Park 10
My business cards came out perfect!
Krystal R. Graceful Couture
All the guys at Alphagraphics do great work and costumer service is a 10+
Richard C. X-Terminator
Have worked with AlphaGraphics for several years now. Have always been very satisfied with their work product and customer service.
Paul A. Paul Ahren
It was a pleasure to work with Brian. We will be repeat customers. They took our design and tweaked it to make it look great!
John K. Willow Creek Farms
They have done a great job customizing all our orders, they are very easy to work with and had great ideas to make our project perfect
Sean H. Cast Iron Winery
It was a pleasure withing with John Mattei. I liked how he interpreted the creative on the banner and assured quality with a smile. The Women's Ministry event was a total success and we will use the banner for years to come. I am also very pleased with how my business cards turned out and I appreciated Britany's assistance.
Tanika V. Tanika Vital-Pringle
I was so impressed and grateful to AlphaGraphics of Katy. We are in the process if launching our new business and they made the label printing portion of this launch a breeze. I would recommend them to anyone!
Petra T. Intrinsic Blends
Work was perfect and fast.
Santricia K. Santricia Kennedy
Alpha graphics katy always has fantastic service and is always accommodating. The staff there is especially helpful and polite at all time
David M. Sam Brooks Management
Everybody was very polite and professional
Kevin H. Kevin Hanson
Very attentive. Love the quick service and turn around. Their recommendations make all the difference.
Jay B. Jay Blanco
Love the quote and ordering process, prices are fair, turn around is lightning fast, and top notch quality!
Rees W. Momentum Climbing
I always get top notch service when dealing with AlphaGraphics.
Sebastian W. Sebastian Williams
This is a wonderful local business that is helpful and extremly community minded.
Kathy A. The Ballard House
Employees very friendly. Order was completed in a timely fashion
Vicki S. Ray & Vicki Spaulding
great service and great people to deal with
Lou F. Harris County ESD #48
AWESOME. I GOOFED UP MY OWN ORDER AND THEY WERE ALL SO GREAT ABOUT IT!
Pam M. Pam Mabry
I needed a relativity quick turn around on a project. You were wonderful and had it done a day early! Not to mention, printed me a sample copy.
Cassie C. Cassie Clayton
Donna and John were extremely professional, timely and helpful. And our end product came out better than imagined. Will definitely be working with them again in efforts to continue the growth of my business!
Stephen G. Stephen Gibbons
Actually I’m proud that I can come to you and basically don’t have to lift a finger
Brent S. Brent Scott
Great job from design to finish
Billy S. Katy Elks Lodge
Prompt and helpful service!
Janelle W. St. John XXIII College Preparatory
John Mattei always goes above and beyond to ensure our final product exactly meets our specifications, including pointing out potential flaws that would compromise the final product.
Nick G. Virtual Materials Group
We appreciated the suggestions on how to do this last mailer better. It was extremely helpful and saved money!
Elizabeth P. Crest Management Company, AAMC
Great staff that listens to your needs and delivers.
Andrew D. Andrew Dingee
Cory is great - he listens to what we want, has a good understanding of what we are trying to accomplish, and follows through on everything he says he’s going to do.
Sarah O. House of Hitters
I like the fact that they know what I want and get it done
Jeanette S. Sharp Forklift & Equipment Services
Fantastic customer service and products! Fast turnaround and great pricing!
Sherri C. High Sierra Management
I have used Alpha Graphics for four years in a row for our women's conference at church. They are always dependable and so helpful to keep the cost within our budget. I highly recommend them.
Kim H. The Church of Jesus Christ of Latter-day Saints
After trying 4 other places, AlphaGraphcs was my last hope. My image kept printing out purple when it was supposed to be blue. AG was the ONLY company to help me fix it. They were SO nice and helpful. I cannot say enough about how amazed I was and am so grateful for their help!! Also, awesome prices!
Korin E. Korin Edmonds
Brian always puts in the effort for ourprojects, no matter how big or small, and makes sure it is done right!
Ashley P. Igloo Products
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.