CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
I've been working with Alpha Graphics for 24 years, and they always come through and do a fantastic job.
Doug M. Mason OH
Looking forward to using y’all for my arcade cabinet printing needs...thanks for the swift turnaround
Yaw T.
Always seamless working with the AG team!
Kate S. New York NY
Great service and quality work
Mike R.
Prompt and accurate. A joy to work with.
Sarah B. Mason OH
Pat takes great care of our posters, banners and flyers at School of Rock. Having AlphaGraphics handle our print work means we can focus on rockin’ our at our business.
Josh U. Cincinnati OH
Rinda has always been great about anything we have needed to have printed. Orders are usually completed earlier than expected and we have been very happy with the quality.
Tim M. Cincinnati OH
The representative was very helpful in creating several design options for us. He was also friendly and patient.
Dawn P. Cincinnati OH
Pat was so helpful and got thing to me in a quick turn around.
Karen O. Hauppauge NY
LOVE LOVE LOVE alphagraphics! Your business is amazing and love working with you all! Thank you so very much for all that you do and continue to do for us! Amy
Amy R. Cincinnati OH
Pat and Rinda are fabulous to work with. They make my life easy. And your team is so fast with the work. I am happy to have found you. You are 4 minutes from my home.
Mary L.
Great to work with!
Bill R. Mason OH
As always, fantastic quality and service!
Beth P. Cincinnati OH
Pat is amazing to work with!
Melissa S. Mason OH
Thank you for the quick turnaround for our signs. We would highly recommend using Alpha Graphic for your printing and sign needs.
Jennifer I. Cincinnati OH
Pat and Kayla were very helpful and professional
Mike S. Cincinnati OH
A pleasure to work with always, super timely and quality of the product is great!
Jelena M. Cincinnati OH
Steve and Pat have been great to work with! Highly recommend your business!
Mark W. Mason Ohio Ohio
Every associate I've had contact with has been extremely helpful.
Chris S.
Rinda, Kayla and Steve were all nice, professional and accomodating. Great expericence!
Tim N.
BEst service at a time when service seems to be a forgotten product.
Randy M.
awesome quick turnaround.
Heather S. Cincinnati OH
Very quick turn around time. The magnets were completed next day. Very happy with the final product.
Mark B. N/A
We are always very happy with the service and the products you produce.
Track A. Mason OH
Rinda does a great job! She follows-up and responds promptly and also is a pleasure to work with. Referrals.If I run into someone who needs your services i will definitely have them call you.
Troy M. Cincinnati OH
I have ordered several products from you guys and you all have exceeded my expectations and have brought all of my works to life. Thank you for taking my vision and making them tools that we use daily and that have been beneficial to everyone at our site.
Candace W. Cincinnati OH
Fast friendly service with a great result. We will definitely use your services again.
John R. Mason OH
extremely professional and delivered on every expectation
Robert B. Mason OH
Provided another excellent job as usual
Doug M. Mason OH
Great people. Great products. Love dealing with Alphagraphics. The BEST customer service.
Rick S. Cincinnati OH
My experience was fantastic! Rinda was incredibly helpful and the finished product was exactly what we were hoping for! Thank you!
Jenny D.
Pat and the team are impeccable. The level of service that I get is outstanding, from the order to the delivery Alpha cannot be beat. One word PERFECT.
Pat G. Mason OH
So fast on the quote. As in, I walked in, showed the work, got the quote! Made the order, gave the payment information. Done! Picked up my order a few days later and it was perfect. Much better work than I had been getting from the big box office store.
Mary L.
Time after time, we continue to receive top notch customer service, with quick turnaround at a very fair price. Kudos to Pat who always comes through for us.
Kathy M. Liberty Township OH
Very friendly and helpful. You do a great job in getting our projects printed quickly. Thank you!
Jackie M. Cincinnati OH
Pat is the best. He knew the business, made good recommendations, and communicated well.
Aubrey C. Maineville Ohio
Rinda is great. Always on it and ready to help!
Alison S. Mason OH
Great prompt service! Design support was excellent!
Douglas B.
Pat is very proactive and I appreciate the high level of customer service and communication he provides.
Julie B. Mason Ohio
Fast, friendly and affordable. We will definitely continue to use Alpha Graphics for our printing needs.
Joe M. Cleves OH
I sometimes need printing done quickly and the team at alphagraphics always help me meet my deadline! Thanks Guys!!
Jerry C. Mason OH
Pat provided me with a quote very quickly and the project was completed as promised.The installers did a great job too.
Rachel S. Lebanon OH
Rinda is always quick to respond and works with us every time to get our prints when needed.
Lori S. Mason OH
Your staff went above and beyond with what I needed
Antonio A.
Rinda did a wonderful job and was super easy to work with! We love her.
Amanda O. Mason OH
Everyone at Alpha Graphics was very helpful and the response was fast and the price reasonable.
Wes R. Mason Ohio
Rinda is the real MVP. She took an ok image and with the designer came up with a great end result!!! Dusty measured everything out and it's going to look great !!!
Customer N.
Pat is amazing, always proactive, knowledgable and willing to help. He goes way above and beyond and his efforts have not gone unnoticed at our company. In fact, we acquired three other companies and through the acquisition we remained with Alphagraphics over other providers due to service. THANK YOU PAT!!!!!!!
Kris D. West Chester Ohio
The Mason team are wonderful, creative, prompt with top of the line customer service.
Terry S. Mason OH
Pat and his team always go out of their way to deliver excellent service.
Scott H. Cincinnati OH
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Newsletters
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.