CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
The quality of work was excellent and it was an easy process. Even when we had a last minute request, the team assisted quickly and efficiently. Thanks.
Jane G. West Chester Ohio
Pat was my contact and he made sure my project was completed on time. I was very pleased with the customer service level.
Fatima P.
Very helpful, understood what we wanted and needed. Worked with me on the delivery which was of course a rush.
Jackie M. Cincinnati OH
Excellent customer service...Every time!!!
Denny R. Montgomery OH
Very high quality work by friendly staff. Love that I can email files to Rinda, receive an Estimate and place an order without leaving my office. Very convenient to pick up orders as only about 4-5 miles from my office.
Cheryl P.
The design came out great. AlphaGraphics team was able to go to my storage area and put the name on my boat. It looks great!
Nathan S.
As always Rinda was great
Jim W. Weste Chester Ohio
Great service and finished products!
Doug M. Mason Ohio
Rinda was so helpful, patient and responsive. I've already recommended AlphaGraphics to other small business owners that I partner with.
Emily D. West Chester Ohio
as usual, my order was taken care of very prompt, delivered when promised, and my request was followed perfectly, with very little guidance. Awesome service from beginning to end.
Robert B. Mason OH
We were in a pinch for time and didn’t know what path to take. We gave our ideas and dimensions needed and we were given options quickly for proof. I couldn’t ask for better results
Brian M.
Rinda was amazing in helping me navigate and customize my order. Great customer service!
Jen C. Lebanon OH
Your staff was very helpful in branding our Safety Committee logo, its nice to have someone make suggestions to better the final product! Great Job! Turning our banner into hard hat stickers was awesome.
Dan W. Lebanon OH
Service was AMAZING!!! Pat was extremely helpful and great to work with on this project!!
Ron C. Cincinnati OH
Always a good experience dealing with Alpha Graphics.
Jo A. Mason OH
Printed material is of high quality. Always on time
Ivan M.
I chose AlphaGraphics to develop a book cover and had a great experience working with Rinda and Jamie. I've received nothing but positive comments on my book cover.
Jim F.
You guys always do great work for us! We will definitely keep coming back. Thanks!
Austin L. Mason OH
Alpha Graphics created a beautiful banner for us!! The job was finished in one day, and we are so grateful and pleased with the banner!
Lisa C.
First time using your services. Email response time was great. Graphics changes were fast. Received our item and we are very satisfied.
Julie S. Loveland OH
Very friendly staff. Job done quickly.
Jerry C. Mason OH
Alpha Graphics continues to deliver a high level of service and quality product. Often times our needs can change or timelines shorten and Alpha Graphics is always willing to work with us to deliver a successful product.
Jenna H. Mason OH
Staff are friendly and professional.
Kathy R. Mason OH
Great customer service, made an exception to their normal delivery days to accommodate our last minute needs.
Maddie T. Denver CO
Your customer service and followup are tremendous (not to mention very patient with me! Help in the graphics setup was great! Final notepads look very good!
Rick S. Cincinnati Ohio
Alpha has been so helpful to our team here at The Chamber. We always appreciate the quick turn around on certain projects and careful attention to details.
Jen B. West Chester OH
Professional, accurate and quick service.
Ellen L. Mason Ohio
Very professional and friendly.
John H.
Quality service with quick turnaround.
Customer C.
Your staff was very easy to work with.
Vito P. Mason Ohio
Prompt, courteous service everytime !
Sue B. Mason OH
Over the top excellent customer service!
Susan H. Cincinnati Ohio
Another big order this week done to perfection! I am SO glad I was referred to Alphagraphics!
Rick S. Cincinnati OH
Very helpful providing multiple printing options/prices
Tom C.
The team was great! From Rinda to the Graphic Gesigner and the Installer, the entire team was very professional, responsive and attentive to detail. I look forward to working with them again on future projects.
Rachel A. Lebanon OH
We really appreciated the super fast turnaround for the Crossroads Mason project you did for us on Thanksgiving Eve. Steve was super attentive and fast with the turnaround. The product was also really high quality.
Todd B. Cincinnati OH
Everything was great just like the last time.
Randall C. Cincinnati Ohio
The staff is friendly, communicates and meets the deadlines. The quality has been great too.
Wendy B.
Great service, quick and reliable.
Ivan M.
Of all the banners we have ordered, this by far is the best. The colors and the graphics really pop.
Marguerette S. Cincinnati OH
I use AlphaGraphics because I can trust that they will give me quality work, on time. They work with me to get the order shipped even when I my clients delay unexpectedly. I feel like we are partners in assuring my clients receive the service they require.
Joe K.
Extremely prompt.
Kathy R. Mason OH
Always timely and provide great service!
Jelena M. Cincinnati OH
Rinda is AWESOME! The Alpha graphics team does a fabulous job of delivering high-quality products, often under tight deadlines.
Majoelle L. Mason OH
Ordered my corrugated sign and it was ready the next day! Quick and efficient service
Annette Z.
A very professional team. They exceeded my expectations in all areas. I will definitely recommend them to my friends.
Jim P.
AlphaGraphics is awesome! Thank You for helping us take care of our customer with custom signs!
Edward H. Wilmington NC
Beautiful detail work.
Sarah B. Mason OH
We greatly value our working relationship with Alphagraphics. We have been so pleased with the level of attention that we get to make sure the finished product is exactly how we want it. We have also worked with some tight deadlines where we felt completely supported and taken care of.
Jen B. West Chester OH
My experience is always great working with Pat!
Michele S. Cincinnati OH
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Newsletters
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.