CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
Rinda was very helpful and made things easy for me. We will continue to use AlphaGraphics.
Matthew K. Cincinnati OH
Top quality at a more than fair price
Really high quality and fast service.
Pat is exceptionally helpful when we use your services.
Glenna D. Mason OH
Customer service is top notch. I always get a quick response, and great quality product!!
Dave B. Cincinnati OH
The quality of my business cards was fantastic, and the price point was perfect as well!
Rindu was amazing to work with. I’ll be back with more projects!
Pat and staff are always friendly and easy to work with, very prompt service, clean environment.
Vicki S. Mason OH
Great job as always!
Rhinda was the reason I went with your company. She was great to work with.
The team was great to work with. The equity they took into the project made the experience incredible.
The whole process was fast and easy. You all turned our project around really quickly and the quality of the product is fantastic.
Wes E. Cincinnati OH
Pat and team were great to work with made the entire process quick and easy! We will be coming back for more material.
Josh B. Mason Ohio
Entire staff very professional
Jan A. Cincinnati OH
you guys have been great....super fast and responsive. Huge help to enabling Crossroads Mason to relaunch our site after the Covid shutdown.
Todd B. Cincinnati OH
Pat and the Alphagraphics team are fantastic to work with! We love using local businesses and Alpha never disappoints!
Track A. Mason OH
Thank you for being so flexible and speedy with our order!
Krissy H. Mason OH
Customer service and fantastic attention to detail!
Fast turnaround and pristine copies.
Really a great company. The quality and the level of service are impeccable. They do anything you could possibly need. And even better, they treat you like they know you. Love companies like that.
Rick S. Cincinnati OH
Everyone is very friendly and the products are always perfect
Brad R. Cincinnnati OH
big fan of Pat and Kayla!
Tom F. West Chester OH
Very helpful in picking a logo for my business and completed it on my truck quick
Professional, and very customer services
Ron C. Kings Mills Ohio
Pat and the gang are always fabulous to work with. Professional, friendly and the finished product is always top-notch.
Karen V. Cincinnati OH
Great customer service and very prompt service! Perfect design assistance!
Top notch, you guys are the best! Such a blessing with such short notice!
Bob R. Cincinnati OH
My sign order was very easy, I emailed the graphic and answered on other email with some questions and the sign was made and delivered several days later.
Scott S. Cincinnati OH
Overall great experience throughout the entire purchasing process. Rinda did a phenomenal job communicating the expected timeframe, providing a sample for my approval and allowing me to pick up first 10 decals which I need ASAP. When you have assets (trailers) leaving your yard unmarked this poses a huge liability for my business and the customer service was on point. I appreciate the decals
The customer service and prompt responses from Pat was stellar! Couldn't have asked for better service!
Theresa B. Mason OH
I've been working with Alpha Graphics for 24 years, and they always come through and do a fantastic job.
Doug M. Mason OH
Looking forward to using y’all for my arcade cabinet printing needs...thanks for the swift turnaround
Always seamless working with the AG team!
Kate S. New York NY
Great service and quality work
Prompt and accurate. A joy to work with.
Sarah B. Mason OH
Pat takes great care of our posters, banners and flyers at School of Rock. Having AlphaGraphics handle our print work means we can focus on rockin’ our at our business.
Josh U. Cincinnati OH
Rinda has always been great about anything we have needed to have printed. Orders are usually completed earlier than expected and we have been very happy with the quality.
Tim M. Cincinnati OH
The representative was very helpful in creating several design options for us. He was also friendly and patient.
Dawn P. Cincinnati OH
Pat was so helpful and got thing to me in a quick turn around.
Karen O. Hauppauge NY
LOVE LOVE LOVE alphagraphics! Your business is amazing and love working with you all! Thank you so very much for all that you do and continue to do for us! Amy
Amy R. Cincinnati OH
Pat and Rinda are fabulous to work with. They make my life easy. And your team is so fast with the work. I am happy to have found you. You are 4 minutes from my home.
Great to work with!
Bill R. Mason OH
As always, fantastic quality and service!
Beth P. Cincinnati OH
Pat is amazing to work with!
Melissa S. Mason OH
Thank you for the quick turnaround for our signs. We would highly recommend using Alpha Graphic for your printing and sign needs.
Jennifer I. Cincinnati OH
Pat and Kayla were very helpful and professional
Mike S. Cincinnati OH
A pleasure to work with always, super timely and quality of the product is great!
Jelena M. Cincinnati OH
Steve and Pat have been great to work with! Highly recommend your business!
Mark W. Mason OH
Every associate I've had contact with has been extremely helpful.
Rinda, Kayla and Steve were all nice, professional and accomodating. Great expericence!
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.