WHAT OUR CUSTOMERS ARE SAYING
extremely professional and delivered on every expectation
Robert B. Mason OH
Provided another excellent job as usual
Doug M. Mason OH
Great people. Great products. Love dealing with Alphagraphics. The BEST customer service.
Rick S. Cincinnati OH
My experience was fantastic! Rinda was incredibly helpful and the finished product was exactly what we were hoping for! Thank you!
Pat and the team are impeccable. The level of service that I get is outstanding, from the order to the delivery Alpha cannot be beat. One word PERFECT.
Pat G. Mason OH
So fast on the quote. As in, I walked in, showed the work, got the quote! Made the order, gave the payment information. Done! Picked up my order a few days later and it was perfect. Much better work than I had been getting from the big box office store.
Time after time, we continue to receive top notch customer service, with quick turnaround at a very fair price. Kudos to Pat who always comes through for us.
Kathy M. Liberty Township OH
Very friendly and helpful. You do a great job in getting our projects printed quickly. Thank you!
Jackie M. Cincinnati OH
Pat is the best. He knew the business, made good recommendations, and communicated well.
Aubrey C. Maineville Ohio
Rinda is great. Always on it and ready to help!
Alison S. Mason OH
Great prompt service! Design support was excellent!
Pat is very proactive and I appreciate the high level of customer service and communication he provides.
Julie B. Mason Ohio
Fast, friendly and affordable. We will definitely continue to use Alpha Graphics for our printing needs.
Joe M. Cleves OH
I sometimes need printing done quickly and the team at alphagraphics always help me meet my deadline! Thanks Guys!!
Jerry C. Mason OH
Pat provided me with a quote very quickly and the project was completed as promised.The installers did a great job too.
Rachel S. Lebanon OH
Rinda is always quick to respond and works with us every time to get our prints when needed.
Lori S. Mason OH
Your staff went above and beyond with what I needed
Rinda did a wonderful job and was super easy to work with! We love her.
Amanda O. Mason OH
Everyone at Alpha Graphics was very helpful and the response was fast and the price reasonable.
Wes R. Mason Ohio
Rinda is the real MVP. She took an ok image and with the designer came up with a great end result!!! Dusty measured everything out and it's going to look great !!!
Pat is amazing, always proactive, knowledgable and willing to help. He goes way above and beyond and his efforts have not gone unnoticed at our company. In fact, we acquired three other companies and through the acquisition we remained with Alphagraphics over other providers due to service. THANK YOU PAT!!!!!!!
Kris D. West Chester Ohio
The Mason team are wonderful, creative, prompt with top of the line customer service.
Terry S. Mason OH
Pat and his team always go out of their way to deliver excellent service.
Scott H. Cincinnati OH
Top notch people, service and products.
Rose H. Maineville OH
Rinda and Steve have been amazing to work with. They have answered all of my questions in a timely fashion. We have ordered pull up banners, stickers, flyers and now koozies and all have arrived early.
Jared F. Cincinnati OH
Every project AlphaGraphics has completed for us has been exceptional; superb quality. Pat is great to work with, very responsive on emails and truly made the whole project run so smoothly. The delivery is also an extra nice to have bonus. Will defiantly use again in the future. THANK YOU!
Tonia W. West Chester OH
Rinda is exceptional at listening to the needs and expectation of the desired project and maintaining a constant line of communication.
Jessica S. Cincinnati OH
This was the first time our dental office used direct mail postcards. Steve and Pat were very helpful in guiding us through the process and making helpful suggestions.The quality of the postcards were excellent. We would highly recommend AlphaGraphics and use them again in the future.
Nancy E. Mason Ohio
Great quality and excellent customer service!
Jennifer I. Cincinnati OH
Rinda was very helpful, it was quick and price was fair.
Andrew C. Cincinnati Ohio
Nothing but excellent service. Very friendly. Honest with delivery and pricing.
Dave B. Cincinnati OH
You guys really do nice work. Excellent creativity and superb customer service.
Dan S. Cincinnati OH
It was a one-off custom job Christmas gift for my two sons. The Mason store was patient in dealing with my multiple questions and last-minute requests for changes. Polite, friendly, timely and very responsive to my admittedly high-maintenance requests. I recommend them to anyone needing graphics services. The end product was OUTSTANDING!!!!
Pat is the best! I feel like I'm the most important customer every time I interact with Alphagraphics. Love the service and the speed.
Josh U. Cincinnati OH
Great service, great attitudes, very professional!
John O. Kettering OH
Brad R. Cincinnnati OH
Rinda was very helpful with executing our request for ball marker medallions from a specific source. Rinda also kept me well informed throughout the order process. We will definitely be a repeat client.
Joe W. Cincinnati OH
Pat is always helpful and efficient.
Dianne M. Cincinnati OH
Quick turn around on a proof and excellent service
I have so pleasantly surprised at the rapid response time, attention to detail, and quality of product I received from AG. My order was large and complicated, and we had some extenuating circumstances that made us a challenge to work with. Pat was incredibly gracious the entire way and truly went above and beyond for us. I am a huge fan and will bring all future orders to AG and will refer everyone I know with my heartiest backing!
Kathy M. Liberty Township OH
They exceeded my expectations. I had given them an idea and she went above and beyond what I had asked for.
Steven Y. Mason Ohio
The turnaround time was AMAZING. The quality of our banner is great and the colors are vibrant. We would highly recommend AlphaGraphics.
Dawn N. Cincinnati Ohio
Great experience as always! Perfectly done!
ALWAYS EXCELLENT CUSTOMER SERVICE !!!
Colleen Q. Mason OH
Pat is amazing! He worked with me on a project for my Halloween costume and was super helpful! A million thanks to him.
Rinda did a wonderful job
Randy A. Mason OH
Rinda was great to work with and handled our request promptly and with a great attitude!
Eric C. Mason OH
Laine S. Mason OH
I work with Pat and it is always a pleasure. He gets my order right the first time. Rinda is great on the phone!
Michele S. Mason OH
I needed a fairly complicated project completed in a very short timeframe. The responsiveness of the entire team and quality of work produced was extremely impressive. In the past, this project would have required alot of rework and additional time commitment on our end. That was not the case here. Well done!
Johnna M. Cincinnati OH
ALL ABOUT PRINTING
ARE THERE PRINT SIZE LIMITATIONS?
Yes, and no. Our digital copiers will take sheet sizes as small as 4.25” x 5.5” up to 13” x 19”. Traditional offset can accept sheet sizes up to 12” x 18”. Our in-house large format printers can produce graphics up to 41.5” wide. If you have specific questions about our sizing options, please do not hesitate to give us a call.
WHAT IS A PROOF AND WHY IS IT IMPORTANT?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last, and best, opportunity to make sure that your print job comes out the way you envisioned. By carefully inspecting the proof, you can help ensure an accurate, flawless delivery of your print job the first time.
DO YOU REQUIRE MINIMUM QUANTITIES ON ANY OF YOUR PRODUCTS?
Nope! Some printing methods may be more cost-effective than others, but our professional staff are happy to work with you to determine which printing method is best for your project.
DO I NEED TO KNOW ABOUT COLOR SEPARATIONS OR HALF-TONE PRINTING TO GET MY JOB COMPLETED?
Absolutely not! We handle all the "back-end" production for you.
The terms are pretty easy to understand, though. Color separation refers to our offset printing process, where we use cyan, magenta, yellow, and black in four separate plates that go directly to the press. These four colors can create almost any color you can imagine!
Half-tone printing refers to converting a solid tone of black ink or one color into tiny dots that are invisible to the eye to create your image. You see a solid image, but it’s really created from the spacing of these tiny dots.
IS WHITE CONSIDERED A PRINTING COLOR?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of ink.
WHAT PAPER TYPES DO YOU OFFER?
We have a large collection of “house” stocks in our production area. If you have a specific style in mind, we can check our in-house inventory to see if our selection is able to match your tastes. Or, we’ll check with our paper vendors to see what they have on hand. Keep in mind that special stocks or materials may require bulk purchasing from suppliers.
WHAT IS THE PANTONE MATCHING SYSTEM?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
WHY DO THE PRINTED COLORS LOOK DIFFERENT THAN THE COLORS ON MY SCREEN?
In short, printers and monitors produce color in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model.
Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses the closest matching color. Programs like Adobe Photoshop will allow you to choose which color will be replaced; others may not. We’ll provide you with a sample print right before we print your job to ensure a "what-you-see-is-what-you-get" final product.
COMMON PRINTING TERMS
BIND: To fasten sheets with wire, thread, glue, or by any other means.
BINDING: A name given for any of many procedures used to put pages together.
BLEED: Printing that goes to the edge of the sheet. Trimming is required to make the printing run to the edge of a sheet.
CAST-COATED: Coated paper with a high- gloss reflective finish.
COATED PAPER: Paper with a clay or other coating applied to one, or both, sides. The coating can be dull, gloss, matte, or a number of other finishes. Coated paper generally produces sharper, brighter images and has a more refelctive quality than uncoated paper.
COLLATE: To put pages in a certain order for binding.
COLOR CORRECTION: Methods of improving color separations and definition.
COVER PAPER: A heavy printing paper primarily used to cover books or make presentation folders.
SIDE-STITCHING: Stapling through the spine from front to back. The publication will not lay flat when opened.
CROP: To trim a picture, image, or printed sheet.
CROP MARKS: Printed lines showing where to trim a printed sheet.
GLOSS: A shiny paper coating that reflects light.
LAMINATE: To cover with protective film. Also used to bond or glue one surface to another.
MATTE FINISH: Dull paper or ink finish.
OFFSET PRINTING: Printing which involves a plate that makes an inked impression on a rubber-blanketed cylinder, which, in turn, transfers it to the paper.
PERFECT BINDING: An unsewn, flat-spined book binding made with glue.
RESOLUTION: The degree of sharpness of a computer-generated image as measured by the number of dots per linear inch in a hard-copy printout or, the number of pixels across and down on a display screen.
SADDLE-STITCHING: A type of binding that uses wire stapling at the center of a magazine or pamphlet.
SCORE: Creasing paper to help it fold more neatly.
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offer a wide range of products and services. To see a full listing of our services, check out the Products & Services area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING OPTIONS INCLUDE:
- QR Codes
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use in concert with your printed communications to improve your ROI.