CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
I appreciated the graphic design work and the time and attention I was given by staff. The finished product was exactly what I wanted. Very high quality product! Thank you for your kind consideration.
Joyce S. Joyce Sabino
Danielle and the rest of the NB team have been really good to me, on two separate projects. Very pleased with super quality & service ... even when the NB office was briefly closed and things ran out of Providence. Steve T.
Steve T. Steve Taylor
Was amazed with how quick the turnaround was for such a high quality final product. Will be back!
Wesley L. Dartmouth High School
The staff was very friendly and worked with me in a productive manner. It was a very smooth transaction.
Barbara M. Barbara McCarty
We appreciate the great work, and product that is made for our company. the service is exceptional.
Coleen G. Oberon Company
AlphaGraphics helped IMMENSELY when working on my school's 8th Grade Graduation Invitations!
Katelyn R. Our Sisters' School
Excellent service - very professional!
Jeanne M. Friends Academy
It was great working with the folks at AlphaGraphics. They were very customer-oriented and were extremely courteous and professional. Our newsletters looked great and were done quickly. I was very happy with the entire experience and will certainly be using AlphaGraphics again!
Mary L. Bristol County Retired Teachers Association
We have always been pleased with the product, quick service and delivery of the product. I am extremely happy that you delivered the order to us. That's a plus for me. Thank you for all you do.
Barbra St. Mary's Church (DARTMOUTH)
Danielle Hewitt was so helpful, kind and she made sure I received all my materials on time. Thanks to her my experience with Alpha graphics, was very satisfying.
Tammy V. Our Lady of Mount Carmel
Fast & efficient. Excellent customer service - Danielle.
Jeanne G. Outlook EAP
I do recommend you to friends who mention they're looking for printing. Great quality and understanding and the level of customer service is beyond amazing!
Lauryn E. HOMES/NEMED
I am always confident with any order I process with Alphagraphics. I had a rush order that arrived 2 days earlier than expected! I enjoy working with both Danielle & Mary Lou as well.
Stephanie K. Environmental Operating Solutions Inc.
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.