CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
Great staff, friendly customer service & reasonable pricing
Always great, reliable service and quick turnaround. Couldn’t ask for more.
Great job, easy to work with, and good final product.
Worked with Sue Adams and she was "over the top" accommodating to the client. She went well above and beyond to help ensure that the client was satisfied...
The employees are fantastic to work with - from the ones I order the product from to the ones who deliver the product - very friendly! Thanks for the great service.
Have been coming to you since you were in College Square. Referred a relative to have their genealogical book printed up & it came out nice.
Were just a Civic Association and also a Home owners association. A small customer of yours but we appreciate your excellent help and services.
Quick turnaround, excellent quality, friendly, professional service!
Customer service is fantastic. You guys are always willing to get us our product quickly.
Always an easy,efficient and pleasant experience
I am very pleased with AlphaGraphics service. They take time to meet with you to review projects, maintain previous projects on file and get your finished product on a timely basis. Excellent customer service as well!
Sue is always a fantiastic help and clear communicator. Very prompt and courteous.
Alphagraphics has competitive pricing and a great staff to work with & they make sure everything is done correctly & efficiently.
Sue Adams and her team are fantastic. Whether I have a specific request or share a vague idea of what is needed, Sue and her team always create a fabulous finished product. They always make me look good!
My order was easy to complete. Service was great and delivery time was much sooner than I expected. I'm very pleased with Alphagraphics and will continue to use them in the future.
Your office staff are always very responsive and your printers provide excellent products.
Fast, easy, accurate and good price.
You are amazing every time!
Every order I place and every communication I have with Sue is AWESOME!
Very nice service and wonderful quality!
The service at Alpha Graphics has always been very efficient and professional.
I requested Japanese translation on business cards and Alpha Graphics was very responsive with price and proof and we received the cards in less than a week.
Very accommodating, good pricing, excellent customer service, great product!
Sue Adams is great to work with, she responds quickly and knows exactly what we need. Excellent service!
Fast and very professional. Very pleased with product and service.
I work with Alphagraphics on a regular basis (1-2 times per week) and I'm always satisfied.
Working with Sue was a GREAT experience. Not only did she take on the challenge to complete 2000 copies in a timely manner, she even separated and collated for all properties. She went far and beyond. The quality of the newsletter is superb and I will continue to work with Sue
Always fast to respond and provide accurate completion time frames.
i stopped in out of the blue in desperate need of workorders for my repair shop. I was so please with the service i received and with such a quick turn around! Alphagraphics is my one and only for all printing needs!
Entire staff is so accommodating and helpful. Sue Adams and the front desk crew are super!!
I appreciate the speed and accuracy of the print order, and the quick response from your staff.
Alphgraphics consistently provides a quality finished product with lightning quick turnaround
Professional staff with a willingness and passion to assist customers with technical issues.
Excellent customer service as always, and very competitive prices.
Excellent customer service and fast delivery.
I always receive a quick response for the inquiries I place regarding my clients' orders. I have always been pleased with the customer service from AG!!!
I love Alpha Graphics and Sue Adams! Always very helpful and respond quickly with quotes and variables. The product and pricing is superior than places like Staples printing! I have never been disappointed!
Your staff has been very helpfull in the many years that we have been using Alphagraphics
You are always available and will produce what is needed in a very timely fashion.
Sue is AMAZING!! She is prompt and always available to help! I love working with her!
I needed a job done quickly on my own paper stock. I was greeted by a kind lady on the phone that just made everything happen for me. I was given a 2 day lead time and called early the next morning advising my order would be delivered. I was expecting to get it myself. Awesome customer service and amazing print work. Thanks for all you do.
the person on the phone was very efficient and knowledgeable with my order and she knew exactly when the order would arrive. thank you so much.
Lisa and Amanda are always pleasant to work with.
Sue Adams has been helpful and wonderful.
Sue Adams and her team are fantastic! They are responsive to our ideas and questions while anticipating our needs and then deliver a high quality product every time. Simply the best!
Very happy with the quality of the certificates I ordered and the wonderful customer service. Will definitely work with you guys again.
Staff is top notch. Very friendly and easy to work with, in addition to super fast service!
Very pleased with the customer service and the final product. My company has used Alpha Graphics previously for letterhead was also pleased with that final product. Thank you.
Always extremely satisfied with the service at Alpha Newark.. Reps are always helpful and willing to go out of their way to get items completed.
Love working with sue! Helpful and timely service!
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.