WHAT OUR CUSTOMERS ARE SAYING
Great staff, friendly customer service & reasonable pricing
Always great, reliable service and quick turnaround. Couldn’t ask for more.
Great job, easy to work with, and good final product.
Worked with Sue Adams and she was "over the top" accommodating to the client. She went well above and beyond to help ensure that the client was satisfied...
The employees are fantastic to work with - from the ones I order the product from to the ones who deliver the product - very friendly! Thanks for the great service.
Have been coming to you since you were in College Square. Referred a relative to have their genealogical book printed up & it came out nice.
Were just a Civic Association and also a Home owners association. A small customer of yours but we appreciate your excellent help and services.
Quick turnaround, excellent quality, friendly, professional service!
Customer service is fantastic. You guys are always willing to get us our product quickly.
Always an easy,efficient and pleasant experience
I am very pleased with AlphaGraphics service. They take time to meet with you to review projects, maintain previous projects on file and get your finished product on a timely basis. Excellent customer service as well!
Sue is always a fantiastic help and clear communicator. Very prompt and courteous.
Alphagraphics has competitive pricing and a great staff to work with & they make sure everything is done correctly & efficiently.
Sue Adams and her team are fantastic. Whether I have a specific request or share a vague idea of what is needed, Sue and her team always create a fabulous finished product. They always make me look good!
My order was easy to complete. Service was great and delivery time was much sooner than I expected. I'm very pleased with Alphagraphics and will continue to use them in the future.
Your office staff are always very responsive and your printers provide excellent products.
Fast, easy, accurate and good price.
You are amazing every time!
Every order I place and every communication I have with Sue is AWESOME!
Very nice service and wonderful quality!
The service at Alpha Graphics has always been very efficient and professional.
I requested Japanese translation on business cards and Alpha Graphics was very responsive with price and proof and we received the cards in less than a week.
Very accommodating, good pricing, excellent customer service, great product!
Sue Adams is great to work with, she responds quickly and knows exactly what we need. Excellent service!
Fast and very professional. Very pleased with product and service.
I work with Alphagraphics on a regular basis (1-2 times per week) and I'm always satisfied.
Working with Sue was a GREAT experience. Not only did she take on the challenge to complete 2000 copies in a timely manner, she even separated and collated for all properties. She went far and beyond. The quality of the newsletter is superb and I will continue to work with Sue
Always fast to respond and provide accurate completion time frames.
i stopped in out of the blue in desperate need of workorders for my repair shop. I was so please with the service i received and with such a quick turn around! Alphagraphics is my one and only for all printing needs!
Entire staff is so accommodating and helpful. Sue Adams and the front desk crew are super!!
I appreciate the speed and accuracy of the print order, and the quick response from your staff.
Alphgraphics consistently provides a quality finished product with lightning quick turnaround
Professional staff with a willingness and passion to assist customers with technical issues.
Excellent customer service as always, and very competitive prices.
Excellent customer service and fast delivery.
I always receive a quick response for the inquiries I place regarding my clients' orders. I have always been pleased with the customer service from AG!!!
I love Alpha Graphics and Sue Adams! Always very helpful and respond quickly with quotes and variables. The product and pricing is superior than places like Staples printing! I have never been disappointed!
Your staff has been very helpfull in the many years that we have been using Alphagraphics
You are always available and will produce what is needed in a very timely fashion.
Sue is AMAZING!! She is prompt and always available to help! I love working with her!
I needed a job done quickly on my own paper stock. I was greeted by a kind lady on the phone that just made everything happen for me. I was given a 2 day lead time and called early the next morning advising my order would be delivered. I was expecting to get it myself. Awesome customer service and amazing print work. Thanks for all you do.
the person on the phone was very efficient and knowledgeable with my order and she knew exactly when the order would arrive. thank you so much.
Lisa and Amanda are always pleasant to work with.
Sue Adams has been helpful and wonderful.
Sue Adams and her team are fantastic! They are responsive to our ideas and questions while anticipating our needs and then deliver a high quality product every time. Simply the best!
Very happy with the quality of the certificates I ordered and the wonderful customer service. Will definitely work with you guys again.
Staff is top notch. Very friendly and easy to work with, in addition to super fast service!
Very pleased with the customer service and the final product. My company has used Alpha Graphics previously for letterhead was also pleased with that final product. Thank you.
Always extremely satisfied with the service at Alpha Newark.. Reps are always helpful and willing to go out of their way to get items completed.
Love working with sue! Helpful and timely service!
ALL ABOUT PRINTING
ARE THERE PRINT SIZE LIMITATIONS?
Yes, and no. Our digital copiers will take sheet sizes as small as 4.25” x 5.5” up to 13” x 19”. Traditional offset can accept sheet sizes up to 12” x 18”. Our in-house large format printers can produce graphics up to 41.5” wide. If you have specific questions about our sizing options, please do not hesitate to give us a call.
WHAT IS A PROOF AND WHY IS IT IMPORTANT?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last, and best, opportunity to make sure that your print job comes out the way you envisioned. By carefully inspecting the proof, you can help ensure an accurate, flawless delivery of your print job the first time.
DO YOU REQUIRE MINIMUM QUANTITIES ON ANY OF YOUR PRODUCTS?
Nope! Some printing methods may be more cost-effective than others, but our professional staff are happy to work with you to determine which printing method is best for your project.
DO I NEED TO KNOW ABOUT COLOR SEPARATIONS OR HALF-TONE PRINTING TO GET MY JOB COMPLETED?
Absolutely not! We handle all the "back-end" production for you.
The terms are pretty easy to understand, though. Color separation refers to our offset printing process, where we use cyan, magenta, yellow, and black in four separate plates that go directly to the press. These four colors can create almost any color you can imagine!
Half-tone printing refers to converting a solid tone of black ink or one color into tiny dots that are invisible to the eye to create your image. You see a solid image, but it’s really created from the spacing of these tiny dots.
IS WHITE CONSIDERED A PRINTING COLOR?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of ink.
WHAT PAPER TYPES DO YOU OFFER?
We have a large collection of “house” stocks in our production area. If you have a specific style in mind, we can check our in-house inventory to see if our selection is able to match your tastes. Or, we’ll check with our paper vendors to see what they have on hand. Keep in mind that special stocks or materials may require bulk purchasing from suppliers.
WHAT IS THE PANTONE MATCHING SYSTEM?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
WHY DO THE PRINTED COLORS LOOK DIFFERENT THAN THE COLORS ON MY SCREEN?
In short, printers and monitors produce color in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model.
Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses the closest matching color. Programs like Adobe Photoshop will allow you to choose which color will be replaced; others may not. We’ll provide you with a sample print right before we print your job to ensure a "what-you-see-is-what-you-get" final product.
COMMON PRINTING TERMS
BIND: To fasten sheets with wire, thread, glue, or by any other means.
BINDING: A name given for any of many procedures used to put pages together.
BLEED: Printing that goes to the edge of the sheet. Trimming is required to make the printing run to the edge of a sheet.
CAST-COATED: Coated paper with a high- gloss reflective finish.
COATED PAPER: Paper with a clay or other coating applied to one, or both, sides. The coating can be dull, gloss, matte, or a number of other finishes. Coated paper generally produces sharper, brighter images and has a more refelctive quality than uncoated paper.
COLLATE: To put pages in a certain order for binding.
COLOR CORRECTION: Methods of improving color separations and definition.
COVER PAPER: A heavy printing paper primarily used to cover books or make presentation folders.
SIDE-STITCHING: Stapling through the spine from front to back. The publication will not lay flat when opened.
CROP: To trim a picture, image, or printed sheet.
CROP MARKS: Printed lines showing where to trim a printed sheet.
GLOSS: A shiny paper coating that reflects light.
LAMINATE: To cover with protective film. Also used to bond or glue one surface to another.
MATTE FINISH: Dull paper or ink finish.
OFFSET PRINTING: Printing which involves a plate that makes an inked impression on a rubber-blanketed cylinder, which, in turn, transfers it to the paper.
PERFECT BINDING: An unsewn, flat-spined book binding made with glue.
RESOLUTION: The degree of sharpness of a computer-generated image as measured by the number of dots per linear inch in a hard-copy printout or, the number of pixels across and down on a display screen.
SADDLE-STITCHING: A type of binding that uses wire stapling at the center of a magazine or pamphlet.
SCORE: Creasing paper to help it fold more neatly.
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offer a wide range of products and services. To see a full listing of our services, check out the Products & Services area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING OPTIONS INCLUDE:
- QR Codes
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use in concert with your printed communications to improve your ROI.