CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
I have been very pleased with the consistent quality of work that we get from Alpha Graphics. I was on a time crunch and you were able to help me meet my deadlines with a quick turn around time that did not compromise quality. I look forward to bringing more projects to Alpha Graphics in the near future.
Feb 15, 2019
Experience was utterly perfect. I submitted my image online and was then contacted by a representative to finalize my order and offer any recommendations that would result in the best print. Alphagraphics took care of everything from there. I was contacted when my order was ready (ahead of schedule) and the prints could not have come out better. Beautiful work, simple process, with very reasonable prices.
Jan 28, 2019
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.
CUSTOMER RETENTION AND REACTIVATION IN PEARL, MS
When you are looking for new and creative ways to keep your customers engaged or reengage with customers who haven’t worked with you in a while, work with AlphaGraphics Pearl on your customer retention and reactivation efforts.
KEEPING YOUR BEST CUSTOMERS CLOSE
There’s no question that your customers are the lifeline of your business. Earning the business of new customers, and keeping it, is something that will always be a high priority. But most of your effort is likely focused on keeping your current customers happy with your products and services. It’s said that keeping an existing customer is easier – and less expensive – than going out to find a new one. We specialize in many forms or marketing that will make it easier to keep your current customers aware of your offerings and to reintroduce your business to those who seem to have forgotten you.
RETENTION AND REACTIVATION SERVICES
When you want to improve the relationship and communication you have with current and lapsed customers, we have many options to help. The right tools are going to vary depending on the type of business you have as well as how you normally engage with your customers.
Here are just a few of the services you may need to use in your retention and reactivation efforts:
- Direct mail marketing
- Update emails and newsletters
- Product information brochures and catalogs
- Referral and loyalty programs
- Marketing planning and strategy
- Promotional products
- And much more!
What matters most is that you engage with your customers in a way that works for them and that you communicate about products and services that are relevant to them. These are the basics of effective marketing in practice but can be challenging to implement. Luckily, you have an expert team at AlphaGraphics who can help you determine what is necessary and then create the campaigns to keep you moving forward.
WORK WITH THE MARKETING PROFESSIONALS
When you work with the experts at AlphaGraphics, you have access to professionals who are in your corner and who know how to help your business grow. Whether you are just realizing that you need help with customer reactivation and retention or are ready for a change in your strategy or approach, look to the marketing professionals for help.
To get started or learn more, visit our convenient location, request a quote online or give us a call at (601) 933-9550.