CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
Kathy was great expediting our invitation order. The final product was fabulous! I would highly recommend Alphagraphics for your printing needs.
Super helpful and easy to work with via email/phone.
Great customer service and speedy orders.
Mary Sticklorat is very professional, stays on top of our projects and always stays in touch with me. Thank You Mary.....
Once again, Mary and the whole crew at AlphaGraphics were outstanding, both with their excellent customer service and accommodating manner, no request was too much for them.
My experience has been wonderful and the employees made it feel very personal and friendly.
Asked for standard color prints and got professional full bleed prints that looked amazing.
Mary is absolutely wonderful to work with. Her suggestions are always spot on and her turnaround time with projects are amazing. I love working with her.
Mary and Kathy are great to work with and help me out with all my needs. They provide service with a smile.
Losing our source for company printing needs after 33 years, Mary Sticklorat jumped right in for us and provided just what we needed. Kudos, Mary; working with you is a pleasure! Quick response time and friendliness--can't ask for more. Thanks, Alphagraphics Schaumburg!
Kathy and Mary always do a great job for us. The leasing signs are perfect. Thank you!
Mary is fantastic! AlphaGraphics was very helpful considering it was a very last minute request. Thank you for all of your help with my order. Looking forward to working with the team again!
Mary is the best - You'd think she was my best friend.
They always go above and beyond. Service is quick and friendly.
Friendly employees and always get the order in a timely manner
Our sales rep, Kathy Cifuentes, is very prompt, helpful and detail oriented. We appreciate all of her assistance.
Great service, very helpful staff go beyond expectations, great experience, delivered on time a great product, Thanks!
I was impressed that Mary took the initiative to find ways to save us money on the project, as well as her professionalism and good communication during the process.
Kathy is always helpful and able to take on any job with quick, seamless turnaround.
Kathy has been great to work with and always goes above and beyond to take care of us.
Communication and exchange of ideas with Kathy was great! I felt very confident you were going to do an excellent job and got the concept of what I had in mind.
Mary as well as the rest of the team really came through for me. Ive been ordering business cards for forty years and this is the best one yet !
Always very friendly very accommodating and fast turn around time. Its always a pleasure working with them!
Kathy is always very accommodating to our needs as a company. Her service is quick and on point. I know that if I go to Kathy it will be done without any hassle. She is friendly and a joy to work with.
As always, you are quick, attentive and it looks great!
Great response time, great support from your staff
Everyone at AlphaGraphics has been great and we love doing business with them.
I chose to work with AlphaGraphics per a recommendation, and they were absolutely correct on the excellent service. Mary handled every aspect of our request with care and guidance, made the process stress free.
I love AlphaGraphics!!!! They are a no stress vendor. I have worked with Mary for over 20 years and she has the best personality and is so helpful. She makes my job easier.
Mary is very helpful and informational on the product from the beginning to the end. I really appreciate what she has done for our products. Thank you!
Terrific people -great service, keep it up!
Kathy and the team at AlphaGraphics make my life so much easier! They are professional, courteous, and the final result always exceeds my expectations!
Always service oriented and nice to deal with.
Mary was great to work with! Quick service and very high quality printing. Im so happy I decided to try AlphaGraphics.
I love everything and everyone at AlphaGraphics. Every business should be like this!
You guys are awesome!! You always come thru when I need you.
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.
THANK YOU FOR CHOOSING ALPHAGRAPHICS IN SCHAUMBURG, IL FOR YOUR CUSTOMER RETENTION AND REACTIVATION NEEDS
The expert customer retention and reactivation team at AlphaGraphics Schaumburg hopes that you have found this information beneficial. If you need further assistance or a print estimate, please contact us at 847.490.3660 or email firstname.lastname@example.org. AlphaGraphics Schaumburg – Your Business Solutions Provider