WHAT OUR CUSTOMERS ARE SAYING
I feel as though the quality of my product was okay. I wish that the final product was the deepest black possible; however, I will be coming back to work with Alphagraphics primarily because of Brian Murdoch! His customer service was absolutely amazing and he went above and beyond for me unlike many other companies I've worked with. He treated my small scale business as though it is global. I cannot emphasize enough how service like his is one of the many reasons that businesses succeed. I will more than recommend the company solely based upon the experience I have. I was promised deadlines that were met and given recommendations for future products. Thank you sooooo much Brian for treating me like family!
Lola M. Lola McCall
The wedding invitations were perfect. The communication was spot on. Hence, the perfect invitation.
Valerie H. Valerie Hidlay
I feel that across-the-board the staff that I have worked with has been friendly, efficient, professional, and altogether had a good experience.
Marina R. Studio M for Good
You guys are always so responsive and I appreciate that you try to get us the best price. As a non-profit, that is especially critical. Your turnaround time is also impressive, even during the coronavirus pandemic you fulfilled our our quickly and thoughtfully. AlphaGraphics is always my first choice.
Shannon P. Chicago Youth Centers
Nothing to be honest. I just don't do much proactive recommending in my day to day life.
Micah B. Pure Storage
Everything was handled very quickly and professionally for me. Very happy with the service.
Joanna G. Joanna Gusich
Brian Murdoch has been great and he deserves a raise. The rep before him, Fergus Calderwood, became quite rude for some reason over time. I was ready to look for another graphic designer until I heard he was replaced. Make sure you keep people like Brian.
Justin J. Chicago Electrical Company
Emily is terrific!
Ruth F. Henri's Reserve
Francisco went above an beyond in customer service for me, dropping things off to my building since we are quarantined in a senior community. He was just great.
Marilyn D. Gold Coast Kitten Sittin'
very professional and timely service!
Hillary L. Saks Fifth Avenue
the decals for my business look amazing!!! It was a great experience from beginning to end! Thank you so much!
Joel E. Rosie,s Furniture Restoration Corp
Brian and his team at AlphaGraphics do excellent work. Brian has a deep knowledge of the printing industry and all the print and large format products at his disposal, and is very thorough with his clients to develop an understanding of the project at hand and provide the best solution. He and his team are fantastic at meeting deadlines and communicating throughout the course of a project. I highly recommend Brian and AlphaGraphics for all digital printing, small and large format printing and signage needs.
Matt D. Doubletake Promotional Marketing
Emily is excellent to work with
Amalia R. Options Solutions
Brian is always a pleasure to work with and I have always received service exceeding my expectations. I will continue to order from Brian at AlpharGaphics and hope to bring more business to them with my growing needs!
Jane S. Redwood Logistics
Our order was produced quicker than expected!
Laura L. Capitol News Agency
I have to send a couple of emails to get a response to my request.
Beverly S. Hyatt Centric Mag Mile
Thank you for the speedy turnaround and delivery!
Rosie F. Logan Square Chamber of Commerce
We have always enjoyed excellent service from AG Chicago North and are very happy to continue using their support.
Tony J. Medical Expressions Ltd
I've used you for the last two years for an event that we attend in Chicago. Your staff, particularly Emily and Ken, are fantastic and extremely helpful and patient. In addition, your printed products are high quality and I've always been extremely satisfied with every item you've done for us.
Rio P. Clio
Very quick and helpful
Luisa H. Crown and Conquer
Ken D. has been great to work with. Our orders have all looked professionally produced and delivered with great turn around times. He’s leaving today for a few days off and I told him I was going to have a hard time coping with him not being a phone call away. He deserves a break.
Barry S. Lincoln Park Presbyterian Church
My alphagraphics experience is always fantastic. The turnaround is fast and the quality is great.
Max B. Max Bare
I was attending a tradeshow in Chicago and needed two signs to be printed quickly. I called two days before and wasn't sure if it could be done. I received an immediate response from the team and my order was placed and ready to be picked up the day I landed in Chicago.
Carrie C. Open Implants
prompt service, quick turn-around, very easy to order and pay
Geoffrey S. Eris Innovations
I will return, in the very near future, with a couple of small projects. Thank you for your help.
Caroline G. Chicago Women Take Action
Picking up my order was confusing. No one was in the office.
Ashley S. ENTER
Fast service and communicate good
Janice N. University of Chicago - Global
Brian and team were awesome. We were under a very tight timeline for our project. Brian was able to quickly triage our needs, pull the right resources together and deliver a 30 page document that exceeded our expectations.
Karyn L. Conagra
AlphaGraphics will do everything they can to make sure you're happy with the final product. Brian, from Chicago, is especially fantastic to work with in this regard!
Will W. Foxtrot
As a small nonprofit, we genuinely appreciate AlphaGraphics’ reasonable pricing, top-notch customer service, and attention to detail. They are our go-to!
Stephanie A. Chicago Appleseed Fund For Justice
Alphagraphics was quick in response and turn around time. Quality of work did not suffer with short turn around time!
Kelsey C. NCSA Athletic Recruiting
Emily was great to work with! Very responsive and provided a lot of support through the process.
Lena E. Lena Elkhatib
Parameters for postcard promotion design were communicated very clearly from Brian. The design was excellent and delivery right on time.
Robert S. Robert Shiverts Photography
I admit to not always knowing exactly what I need, but the staff always helps me understand my choices and make the best one.
Matt Y. Matt Young
Utilizing Alphagraphics design services greatly improved on our original idea. The price was fair, the turn around was great. Everything went smooth.
Joseph A. Prison Yoga Chicago
Y'all always pull through with quick turnaround requests, and the quality is great. Thanks to the team on Evergreen St!
Luke B. NEXT/NOW
Sarah L. City Club of Chicago
Staff was very attentive and responsive
Robert E. Lavoll & Edger
Char is the best - could not survive without her.
Kati K. Convene Chicago
I’ve had nothing but great service working with Charlotte, not only is she knowledgeable but she’s great fun to work with.
Michael B. Bostrom (CCG)
It was fast and reliable. Good service overall.
Darwin R. Heartland Alliance - AG Online Ordering
Great customer service and quick turn-around!
Abraham C. Levy Restaurants
Quality service delivered on time at a fair cost..
Rand S. Rand Sparling
Ken has been great. I often refer clients your way. Ken has made many projects possible for us that would have been out of reach.
Aaron S. Fast Signs
I've worked with Brian on a couple different projects and he is always a pleasure to work with.
Tomer B. Tomer Blackburn
It was great! Quick, convenient, easy to communicate with - great finished product as well!
Kathy R. Professional Sports Catering
Great service, great product- thank you so much!
Anna G. University of Chicago - Medicine
Brian Murdoch is an excellent Acct Exec
Jeff K. Wilson Sporting Goods Co.
Emily has been wonderful To work with. Replies quickly to my emails and hit my tough deadlines
Mckensie K. GTI
customer service has been good! i appreciate the willingness to print proofs for us so we can make an informed decision
Emily B. SpaDerma
YOU'VE GOT PRINTING QUESTIONS. WE HAVE ANSWERS
Wondering how to turn your ground-breaking vision into a high-impact visual? Need a short run print project for your corporate event next week? Whatever the job, AlphaGraphics marketing and print professionals have you covered.
Check out the answers to some of our most frequently received questions below. Don’t see what you’re looking for? Contact us right now and a friendly team member will be happy to assist you.
HOW DO I GET AN ESTIMATE?
You can fill out an online estimate request form, or call and talk with one of our team members.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE COMPLETED?
Most jobs take 24-48 hours to complete once approval is received; though offset press projects take longer. If you’re working within a time constraint, let us know when you call for a quote. We can look at our print production schedule to ensure that you will meet your deadline.
DO YOU OFFER DELIVER AND PICK-UP?
Yes, we offer free local delivery and pickup of your projects within our main service areas.
WHAT FILE FORMAT IS PREFERRED FOR DIGITAL DOCUMENTS?
We prefer PDFs (Portable Document Format) with a minimum 1/8” bleed and crop marks. Most office and design programs allow you to save or export your files into a PDF format. Occasionally, the original file may be needed if artwork edits are required.
WHAT RESOLUTION DO MY PHOTOS AND GRAPHICS NEED TO BE SET TO?
Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed. Also, save all photos in CMYK mode, not RGB when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
HOW DO I KNOW IF MY FONTS WILL LOOK CORRECT?
The best way to ensure your artwork fonts will print correctly is to send them as outlined objects in your original file. If your program doesn’t allow this, packaging or sending us the fonts will work as well. If you have a question about how to send your fonts properly, please call us and we’ll be glad to help.
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offers a wide range of print, marketing, design, and sign services. To see a full listing of our services, check out the What We Offer area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING SOLUTIONS INCLUDE:
- QR Codes
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use with your printed communications to improve your ROI.
CHICAGO'S TOP FAQ'S ON DESIGN SERVICES
At Alphagraphics Chicago North, we offer full-service in-house graphic design solutions for any of your project needs. Our Alphagraphics representatives can assist with projects as complex as fully designing a new logo for your company or as simple as making edits to company business cards, and everything in between. Below we have compiled some frequently asked questions our Chicago clients typically have for us.
How do you charge for graphic design services?
At Alphagraphics Chicago North we charge by the hour, starting at a minimum of 15 minutes. This will run at just under $20, and increases in increments of 15 minutes. Your Alphagraphics representative will help to determine total design time and cost based on your project’s specific needs. If the estimate your Alphagraphics representative gives you is over the project’s finished design time, your price will reflect this change. If the estimate is over we will contact you first and re-estimate your project’s design time before proceeding.
Will I see the progress of my project during the designing process?
We strive to have every customer 100% satisfied with their project every step of the way at Alphagraphics Chicago North. We do this by providing complementary digital proofs which we can be updated with any changes you might have before ultimately being printed.
What file types should I provide for design work?
A vector file in a pdf or Ai format is preferred if available. This will allow our designers to modify the artwork as needed for your project. If these are not available a high resolution jpeg or png may also work.
I want to use specific fonts and colors in my project. Will you have these?
At Alphagraphics Chicago North we have will have most standard fonts found on a Mac or Windows computer. If your particular font is not available you can either send us a packaged file of your font or we can find a close substitute. If you have a particular color in mind, let your Alphagraphics sales representative know the specific CMYK or Pantone color code and we will make sure this is used.
What types of files will I receive after my project is finished?
We can supply a range of file sizes, resolutions, and types depending on your project’s specific needs. Let your Alphagraphics sales representative know and we can have these packaged for you.
I need something designed for tomorrow. Is this possible?
This will depend on the current design and production schedule as well as the scale of the project. Contact your Chicago Alphagraphics representative to consult you.
Still have questions? Give us a call!
Common Design Terms
Crop Marks - also known as trim marks, are lines printed in the corners of your publication’s sheet or sheets of paper to show the printer where to trim the paper. They are used by commercial printers for creating bleeds where an image or color on the page needs to extend all the way to the edge of the paper.
Bleed - refers to graphics or design elements which extend beyond the print edge of your design piece. A bleed ensures that no unprinted edges occur in the final trimmed document.
CMYK - refers to the four inks used in some color printing: cyan, magenta, yellow, and key (black). This is not to be confused with RGB (red, green, blue), which should only be used for elements being shown on a screen.
Pantone (PMS) - is a standardized color matching system, utilizing the Pantone numbering system for identifying colors. By standardizing the colors, different manufacturers in different locations can all reference a Pantone numbered color, making sure colors match without direct contact with one another.
Vector - is created using vector illustration software programs, such as Adobe Illustrator, which uses mathematic equations and geometric primitives (points, lines, and shapes) to create art that is clean, camera ready, and can be scaled infinitely, without any loss of quality or fidelity.
DPI (dots per inch) - refers to the physical dot density of an image when it is reproduced as a real physical entity, for example printed onto paper.