Central Richmond

Central Richmond 2904 West Clay St.
Richmond, Virginia 23230
(804) 643-7760
Fax: (804) 353-0390
Hours: Mon-Thurs 8:00- 5:30 PM Fri 8:00- 5:00 Pin this AlphaGraphics center
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Great News!

We've been recognized for our outstanding Customer Service and dedication to delivering a high quality product.

The ratings come from 3 main questions on the survey:

How satisfied are you with the quality of the final product?

How satisfied are you with the quality of our service?

How likely are you to recommend us to colleagues and friends?

Please take a moment to read the press release below:


FOR IMMEDIATE RELEASE                     CONTACT: Michael Casey, Survey Advantage




Survey Advantage Recognizes Top Franchise and Independent Printers;

Q2, 2013 Awards based on 11,157 Buyer Reviews


Providence, RI. — August 13, 2013- Survey Advantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending June 30, 2013.   Top performers achieved over 87% loyalty, average performers 73% to 86%, and poor performers under 73%.  Q2, 2013 results are based on the percentage of 11,157 print buyer reviews that were “Very Likely” to recommend their printer after receiving their recently completed jobs.  Congratulations to QPL in Chelmsford, MA for achieving the best overall loyalty rating with 96% of their customers stating they are “Very Likely” to recommend them to other buyers.  Below are winners by category or peer group.


Category                                 Top Printer                 City,State         Owner/Operator        

Independent Commercial           QPL Inc. & Image        Chelmsford, MA           Peter Derby

Allegra Network                           Allegra                        Nashville, TN                Jerry Herbert   

Franchise Services                      Sir Speedy                    Addison, TX                  Jim Quinn

Alphagraphics                           Alphagraphics               Richmond, VA              Craig Campbell

CPrint                                       Pro Printers                   Hudson, NY                 Ryan Scott

Minuteman Press                      MMP of Westchase      Houston, TX                 Sharon Rayner

Signs Now                                Signs Now                    Hanover, PA                 Adam Kirkpatrick

Signs By Tomorrow                   SBT                             Gainseville, GA              Michael Kelly

The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse™.  The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer feedback.  The PBSI™ is the most comprehensive measure of print & sign buyer loyalty available in the printing industry.

The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.  Visit www.surveyadvantage.com/printers for more information.

News 3

Hot off the Press

What's new? A lot actually. We've been busy developing this new website, so that you have the information you need to market your business.

From expanded marketing services information to a business self-assessment kit, our new website has everything you need to get started.