CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
Your ladies are on time polite and very helpful. Your service is fantastic.
Larry G. Meade
Your team has been incredible to work with! The girls are always on the top of their game and it is a please working with them and Tom! Fast, Responsive & Reliable service!
Lou T. Elite Ambulance Service
A great company to work with.
Tony V. Alexi Development
AlphaGraphics was as professional and courteous as a print vendor could have been with a quick turn around time. They did a great job on my brochures.
Tony D. Tony De Castro
Love it. Good job guys.
Customer C. Galindo Construction
I typically order architectural prints electronically and have them delivered. Prints are always done well and delivered very quickly which is always appreciated!!
Brian H. Design One Architects
Very very quick service when I need a blueprint now.
Customer C. Ron Benedetti
On time and delivered!
Peggy K. Christian Hills Church
They always do a good job and are on time.
Thomas G. Stingray Construction
Very friendly and easy to work with. No hassles ever.
Eric P. Granite Marble Depot-GMD South
Great operation. Great service. And great people!
John B. Ballack Design & Architecture LLC
They were very prompt and polite with revisions and processing of our project.
Jen F. Village of Flossmoor
Really easy to work with, and quick turnaround times.
Ryan B. Town Center Bank
Always a pleasure. Everyone is sooo nice and service is fast and reliable!
Joann C. Apollo K Electric
Jackie, always does a great job.
William J. Wolf Siding & Guttuers Inc.
Jackie has been great answering all my questions and offering different print options
George C. Eco Lighting
2 girls are Great
Howard N. Nagel Corporation
Been using your company for over 15 years for all of my large format printing and plan printing needs. Have recommended your company to many colleagues and friends over the years. I have never been let down and hope to continue to use your services for many years to come. Thanks for your high quality of service.
Steve M. Streamline Survey
everyone that has seen the legion sign has asked where I got such a neat sign. Several times I have been passed on the road and received a high sign. Not sure if it's for the sign, or the American Legion, but I think it's a little of both.
John S. American Legion
Staff was very helpful in helping me design and making my banner in time. Great people to work with.
Diane J. Run Limitless
Customer service is key in a successful business and you guys made me feel like a valued customer. I look forward to doing more business with you and Alphagraphics!
Lorenzo G. IM A BEAST APPAREL
Always friendly and wonderful to work with. They stand behind their work!
Tina R. Military Veteran Plumbing
Very professional from start to finish.
Tom C. Tom Coffey
Quick respond by E-Mail , fast shipping and products made by quality
Micael D. CN: Charny, Quebec Mechanical Dept.
I really appreciate the turnaround time for my projects. Very happy to continue using you guys to provide all my blueprints!
Micha M. Wausau Homes Mokena
Frank H. Frank's Masonry, Inc
Jimeal H. Cook County Sheriffs Police
I was very pleased with initial contact with very nice employee which made me decide immediately to use Alpha Graphics. I was very happy with professional help I received. And was completely satisfied with finished product. I will have no problem recommending Alpha!
Cathy G. Cathy & Tom Gerdes
Jackie is very good to deal with and gets it done.
Chuck E. Annex Group
Quick turn around time, wonderful employees, competitive prices too! WILL USE AGAIN AND AGAIN!!!!!!
Amy M. Flaherty Homes
Tom’s customer service and attention to detail is unlike any other
Trace V. Vital Ambulance Service
Thanks for meeting our near impossible deadline!
George C. Mike Conversa
I described the sign that I wanted for my business. AlphaGraphics somehow must’ve had the same picture and they’re minds … My sign is beautiful thank you so much! Everyone compliments your work! I commend you on finishing my sign before my business opened. Great job everyone! Kudos!
Julie K. Sassy Bass
Fast cost effective and communication
Ken A. Asbridge
LONGTIME CUSTOMER, NO ISSUES WITH ANY SERVICE.
Peter P. Peter G. Paraskis Architect
Always quick, professional and accurate!! A true pleasure to do business with!
Julie M. Westlawn
As always I was taken very good care of by your staff.
Tom W. J & L Metal Doors, Inc.
Friendly, on-time, professional quality, good prices. Highly recommended!
Jeff P. Jeff Paynter
I really appreciate how quickly my books were printed and staff is always friendly and helpful.
Pam P. Keep Growing Ministires
Everyone is helpful and prints are ready when promised. I have nothing bad to say! Completely Satisfied!
Kim F. New Look Floors
Love the ladies. Stopped in the other day and they had my prints and invoice as I walked in the door. Or on another day I arrived just after closing and they saw me walking back to my truck and out came the ladies with my prints. Great service!
John G. Omnicon, Inc
To all of the employees, Everyone at Alphagraphics are ALWAYS helpful and know what they are doing. I have absolutely no complaints, EVER!!! I get blueprints made up by Jackie and Ashley. You could not ask for more knowledgeable and courteous people. Bob Vaci Bob Vaci
Robert V. Bob Vaci
Jacki and Ashley are the best ! friendly, professional , and knowledgeable!
William G. WT Glasgow
The end product ( a bridal shower invitation) was absolutely outstanding. I received many compliments about it.
They did an excellent job with the design of the sign and the installation! Very pleased would use them again.
Rosemarie D. Cris Realty
All of you are so easy to communicate with and you do a great job, fast!
Cathy C. Graff-Pinkert & Co., Inc.
The ladies in the front office are very friendly and know what they are doing.
Robert K. RKG Design Group LLC
Tom and his staff are a very helpful group that has the capability to serve any of your printing needs.We have been a customer of theirs for many years and use them exclusively.
Keith C. Forest Lumber
Great customer service. All of the jobs sent were finished before my requested time. Great staff and very friendly
Edward F. EHC Corporation
Ashley was very helpful and I truly enjoyed working with her!
Alicia K. Kavanaugh Electric
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.