We were charged for designing some of our materials however I was not very pleased with the final product of the next appointment cards. The first order was received printed on white paper, partially our fault as we didn't realize we had to proof the color of the paper when the original we sent over was pink. I really appreciated how the situation was handled, we were not charged for this mistake and your immediately began working on a resolution. The excellent customer service is one of the reason we had decided to exclusively use Alphagraphics for our printing needs.
However the 2nd time around, we were not happy. The new print is not professional at all. We have used Alphagraphics in the past to print these appointment cards and never had issues however with our new logo it seems like it was too much of a hassle to design a new card with the updated logo even though we were charged a "design" fee. Instead of designing a logo that would match the pink card you placed a image you received from us with a white background on top of a pink card. This made the card look very unprofessional, due to COVID-19 we are trying to support local businesses like ours therefore we decided not to make this a huge deal and have used these cards however we will more than likely return to using our previous vendor who puts the time and effort into making sure things are done correctly and that the final product looks professional.