CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
We have been doing business with Alphagraphics for years. They are very reliable and quick to handle your orders. The staff is absolutely a pleasure to work with.
I have been pleased with all my interactions with Alpha Graphics. Everyone is patient and helpful. I now use them for personal and professional printing needs.
I came in with a photo of what I wanted and no idea of what I needed for you to complete my order. The salespeople were very helpful in letting me know what was needed, and the format needed. You were able to complete the job in super quick time and it came out great!
Has been great every time
I was VERY satisfied with the service and finished product. Everyone went above and beyond what I expected.
Everyone at the New Bern Store is exceptionally competent and extremely helpful!
Customer service is stellar!
Even though Fairfield Harbour Yacht Club is a small account, we are always treated very well. Kelly is our usual contact and she's great!
Absolutely love working with each one of your staff members...quality work...they think like I think!
The New Bern Office is amazing. Their level of customer service is exceptional. They do a great job of making us look good!! Patricia Suggs, Executive Director, Beaufort Historical Association
Always a positive experience working with Alphagraphics!
Products are professional looking and are always produced in a timely manner.
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.
AREAS WE SERVE
AlphaGraphics offers customer retention and reactivation services in New Bern, Havelock, Jacksonville, Kinston, Greenville and surrounding areas in Eastern North Carolina.