ONLINE PAYMENT FAQs
Q: Is the payment process secure?
A: Our online payment process is fully PCI compliant, encrypted, and secure. Alphagraphics Savannah does not store any credit card information on line or on the system.
Q: Can I place a draft against my checking account?
A: No. Alphagraphics Savannah only accepts credit card payments (Visa, Mastercard, American Express) via our online payment portal.
Q: What information do I need to make an online payment?
A: In order to make a payment online, you will need the information for the credit card you’d like to use:
- Name on card
- Billing address
- Card number
- Expiration date
- CVV code
You will also need information from your project invoice:
- An invoice number from your project
- and the total amount due
Q: How do I find my invoice number?
A: You invoice number is contained within the email you received notifying you of a payable invoice. It can also be found on the right-hand side of the pdf invoice document that was attached to the email you received. It is in RED and located right below the Alphagraphics logo.
Q: What if I don’t have an invoice?
A: If you haven’t been sent an invoice already, please contact the account manager you worked with on your job. He/She will be happy to send you your invoice, via email, right away.
Q: What if I don’t know who my account manager is?
A: If you don’t know who your account manager is, call into our office at 912-355-9001. Give us your name, the company you’re with (if any) and the names of any of the people you’ve worked with so far at Alphagraphics and we will be able to provide that information for you!
Q: Can I pay more than one invoice or deposit at a time?
A: Yes! If you would like to pay for more than one invoice or deposit, please add together the “Total Due” on all invoices you’d like to pay and reference all invoice/estimate numbers while separating each one with a coma. (I.E.: 280907, 280952 ; E158651, E158652)
Q: How do I get a receipt?
A: Please enter your email address when making a payment and a receipt will be sent right to you.
Q: What happens after I make my payment?
A: After you’ve completed your payment, a notification will be sent to our accounting department. Our accounting team will be able to confirm the payment and notify your account manager that the job has been paid for or the required deposit has been made.
Q: What if I still have questions?
A: If you still have questions about making a payment, please contact your account manager. He/She will be more than happy to assist you. You account manager can be reached via phone at (912) 355-9001 or via Email at firstname.lastname@example.org
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