WHAT OUR CUSTOMERS ARE SAYING
Every person that I met was a complete JOY to work with. I had a difficult job, and it ended up needing several re-prints due to our incompetence and the 95 year-old author's additional thoughts and photos. Zach and his co-partner were WONDERFUL in their patience, their professional advice, and their kind manner. The finished product is an exceptional testimonial to my mother, her writing and her life. All these were captured in the fine printing job that Alphagraphics produced. Thank you to all involved!!
Ruth H. Herman, Ruth
We recently needed help putting together a very rushed program for our mother’s funeral program. The woman I spoke to (I’m so sorry I can’t remember her name!) was so sympathetic, reassuring and helpful. She put together a beautiful tribute to our mom and I was done quickly! We will absolutely recommend AlphaGraphics!!! We will absolutely recommend
Sheila F. Finnegan First, Sheila
Wonderful staff! Creative, friendly and efficient! The quality of their work is the best l've seen. They give really good advice if you're not sure which direction to turn. Reasonably priced, great value.
Janice C. Corkin Rudolf, Janice
Very happy got everything I wanted at a cheaper price than your competition. Love my shirts. Thank you so much.
Anthony A. Big Hill Movers
I was very satisfied with the production of 30 copies of a multi-page final report, including some color fold-outs, which was done rapidly and with great care...nice work!
Peter N. Smith + St. John Inc.
I highly recommend AlphaGraphics! When an issue came up during the installation of our graphic, Chris and his team expertly and expeditiously troubleshooted, provided clear communication and updates, and meticulously worked to deliver a superior product! We are very pleased that we had the chance to work with Chris, and will definitely be engaging AlphaGraphics again for future projects at our office.
Michelle S. Z?bi Dental Health
Chris responds quickly and efficiently to all my orders. Alphagrahpics is very dependable.
Jennifer D. US Pathlabs #2146
I appreciate your cheerful and happy staff that is always ready to go the extra mile.
Matt A. Andersen Miller Designs #1969
All people that work at Alpahgraphics in Concord MA are GREAT!
Cheryl R. Rath & Strong #1899
Professional and qualified staff. Lots of products and services offered. Fast turn around.
Nikki A. Amodio Design
Have used alphagraphics for all my business needs but his was the first time having posters made and they were perfect, exactly what I wanted. I still have one up in my window and will order more soon.
David E. New England Olive Oil Company
‘‘Tis was by far, one of the best experiences I have had in recent memory working with someone who was so personable, kind, and incredibly helpful to a small non-profit food pantry who did a mass mailing for the very first time. We will definitely use Chris again!!
Suzanne G. Franklin Food Pantry #2169
AlphaGraphics NEVER lets us down.
Liz L. Beyond Components #1816
Always quick and responsive to my needs. Quality of products is very high.
Christian L. Lanciaux, Christian
Very Fast, Professional and most importantly Reliable.
Nick S. Attias Group, The #1735
Wonderful customer service! Krista was personable and super helpful. Every single time I had to go in, I was hoping Krista would still be there to help me. She made the experience memorable. Definitely want to go back for future purchases.
Jocelyn M. Muralles, Jocelyn
Krista and Zach are extremely polite and understanding employees. They're the two I mainly work with when coming to the store and they have never disappointed even when a deadline suddenly comes up.
Kim D. CHA Consulting #1985
I love working with Zach! He's super helpful. Thank you for all your efforts to make my printing needs successful.
Mari A. Alexander, Mari
The people at Alpha Graphics were extremely helpful and patient as I tried to figure out exactly how to format my documents. I would highly recommend them. Oh, the pricing was reasonable for the high quality of their product...
Renee D. Renee E DeYoe, LICSW
Great shop. Always very responsive and attempt to turn things around very quickly to accommodate.
Kristin N. Audivi: Audio-Visual Portraits
Fair pricing, quick turnaround, professional quality and service.
Joy D. YYT Photography Design
Responsive, professional and timely - really enjoy working with AlphaGraphics!
Katharine R. The Jericho Road Project
This place is fast, friendly and a great experience all around.
Eddie A. Grillo's Pickles
Always a pleasure--a professional zeal and personal warmth make visiting your store a downright pleasure.
Gregory M. Maguire, Gregory #835
Love the ability to electronically order--so easy! Finished product was ready very quickly, very high-quality!
Robin S. Open Table #498
You folks are amazing and always have a rapid solution to any request I make- regardless of how silly or small it may seem- you all listen carefully and make it better than I imagined! Thanks also for your kindness in your professionalism- it makes it less a job to have anything done there. Thanks! U r awesome. Rebecca- Grasshopper Shop
Rebecca B. Bilodeau, Rebecca
I was very pleased with the time frame that it took to process the job, knowing that the user manual and the quick reference card can be time consuming to print and put together.
Don H. Technical Communications Corp.(TCC)#594
Krista was fabulous on both occasions. Very accommodating to produce my or hue to , unlike your competitor. I’ll be happy to come back to AlphaGraphics!
Carolyn C. Copp, Carolyn
They did such a great job with my Christmas card!
Kelsey N. Nicholson, Kelsey
Alphagraphics in Concord is far and away the best printing & copying shop I've every done business with. Each order is processed with care and attention and I'm always greeted with a big "Hello!" when I pick up the copies. We went through about four other copy centers before we finally discovered Alphagraphics, and you now have a client for life!
Peter C. Northland Residential, LLC #2126
Great customer service with everyone that I have dealt with at Alphagraphics. Great follow through with my order and always in a timely manner and professionally done.
Patsy D. Euclid Discoveries #1443
Great service every time! I'm very satisfied with AlphaGraphics of Concord.
George L. Concord Academy #146
Wonderful experience; friendly and helpful.
Lissa W. Winstanley, Lissa
Always top-notch service, professional, friendly, excellent communication. Order-to-fulfillment estimates are always spot on and the product is perfect. Just a well-oiled machine over there at AlphaGraphics.
Brian A. Northeast Numismatics #1872
Excellent customer service!
Joni S. Stratus Technologies, Inc # 1617
Prompt response, excellent attention to detail.
Stefanie C. Open Table #498
The team is great. Always ready to help and fulfill the client’s wishes. Great quality!
Nadya S. Suiter, Nadya
Zack was GREAT !! I had an emergency and needed notecards printed for my sisters wedding and Zack And AlphGraphics got the job done in 24 hours — thank you!!!!
Leslie C. A Place to Grow #675
Very helpful. I had never used them and they were easy to work with.
Franny O. Franny Osman
Service was great and items came in fast! Everything was exactly how we wanted it!
Joe R. Bow Falcons Lacrosse #2104
The team at AlphaGraphics always meets our rigorous demands and produces beautiful products for our conferences. You are courteous, professional and delightful to work with.
Nichole J. Trender Research #1978
Always confident that my projects will come back in perfect order, beautifully executed and ready on time. The graciousness of the staff has me always eager to bring more assignments into your company for service.
Barbara S. The Art Studio #2041
We contacted you just before the busy parade period and you still got us into the line-up and met our deadline, with responsive service. Thank you!
Sarah B. National Parks Service
I own a store right across the street, New England Olive Oil Company, and it is so convenient to have labels printed up and so easy with the great customer service, all I have to do is send an email and within a day I get an email saying my labels are printed up. Owning a small business can sometimes be challenging so it's very relieving when one aspect is always easy.
David E. New England Olive Oil Company
I have used Alphagraphics in the past and most recently this back in February/March and every time has been great! I would Highly recommended your company!
Michael L. Reed's Ferry Sheds
Excellent follow through by the whole Alphagraphics team. They get our orders right every time and they meet our deadlines which are often very tight. I also love the notifications I get when an order is being prepped for shipment via FedEx. The design service is top-notch, too!
Susan L. Juniper Networks #1224
Always fast and friendly service at Concord's AlphaGraphics.
Nancy M. Concord Housing Foundation #2163
For many years, Alphagraphics has provided prompt, reliable service whenever called upon.
Pat R. Concord,Town-Finance Dept. #194
I've been a fan of yours since our very first order several years ago! The team is fantastic, they understand what I need and the product always comes out beautifully. I've never been let down, and I love knowing that I have a vendor I can always trust. Bravo!
Jen C. J2 Interactive #1903
Zack is the best! He is so accommodating and very responsive. In the last month, ive had an invitation, a Christmas card and menu tents printed and all have come out beautifully. And the jobs are always done quicker than I expect. Thank you!
Adrienne P. Principe, Adrienne
ALL ABOUT PRINTING
ARE THERE PRINT SIZE LIMITATIONS?
Yes, and no. Our digital copiers will take sheet sizes as small as 4.25” x 5.5” up to 13” x 19”. Traditional offset can accept sheet sizes up to 12” x 18”. Our in-house large format printers can produce graphics up to 41.5” wide. If you have specific questions about our sizing options, please do not hesitate to give us a call.
WHAT IS A PROOF AND WHY IS IT IMPORTANT?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last, and best, opportunity to make sure that your print job comes out the way you envisioned. By carefully inspecting the proof, you can help ensure an accurate, flawless delivery of your print job the first time.
DO YOU REQUIRE MINIMUM QUANTITIES ON ANY OF YOUR PRODUCTS?
Nope! Some printing methods may be more cost-effective than others, but our professional staff are happy to work with you to determine which printing method is best for your project.
DO I NEED TO KNOW ABOUT COLOR SEPARATIONS OR HALF-TONE PRINTING TO GET MY JOB COMPLETED?
Absolutely not! We handle all the "back-end" production for you.
The terms are pretty easy to understand, though. Color separation refers to our offset printing process, where we use cyan, magenta, yellow, and black in four separate plates that go directly to the press. These four colors can create almost any color you can imagine!
Half-tone printing refers to converting a solid tone of black ink or one color into tiny dots that are invisible to the eye to create your image. You see a solid image, but it’s really created from the spacing of these tiny dots.
IS WHITE CONSIDERED A PRINTING COLOR?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of ink.
WHAT PAPER TYPES DO YOU OFFER?
We have a large collection of “house” stocks in our production area. If you have a specific style in mind, we can check our in-house inventory to see if our selection is able to match your tastes. Or, we’ll check with our paper vendors to see what they have on hand. Keep in mind that special stocks or materials may require bulk purchasing from suppliers.
WHAT IS THE PANTONE MATCHING SYSTEM?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
WHY DO THE PRINTED COLORS LOOK DIFFERENT THAN THE COLORS ON MY SCREEN?
In short, printers and monitors produce color in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model.
Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses the closest matching color. Programs like Adobe Photoshop will allow you to choose which color will be replaced; others may not. We’ll provide you with a sample print right before we print your job to ensure a "what-you-see-is-what-you-get" final product.
COMMON PRINTING TERMS
BIND: To fasten sheets with wire, thread, glue, or by any other means.
BINDING: A name given for any of many procedures used to put pages together.
BLEED: Printing that goes to the edge of the sheet. Trimming is required to make the printing run to the edge of a sheet.
CAST-COATED: Coated paper with a high- gloss reflective finish.
COATED PAPER: Paper with a clay or other coating applied to one, or both, sides. The coating can be dull, gloss, matte, or a number of other finishes. Coated paper generally produces sharper, brighter images and has a more refelctive quality than uncoated paper.
COLLATE: To put pages in a certain order for binding.
COLOR CORRECTION: Methods of improving color separations and definition.
COVER PAPER: A heavy printing paper primarily used to cover books or make presentation folders.
SIDE-STITCHING: Stapling through the spine from front to back. The publication will not lay flat when opened.
CROP: To trim a picture, image, or printed sheet.
CROP MARKS: Printed lines showing where to trim a printed sheet.
GLOSS: A shiny paper coating that reflects light.
LAMINATE: To cover with protective film. Also used to bond or glue one surface to another.
MATTE FINISH: Dull paper or ink finish.
OFFSET PRINTING: Printing which involves a plate that makes an inked impression on a rubber-blanketed cylinder, which, in turn, transfers it to the paper.
PERFECT BINDING: An unsewn, flat-spined book binding made with glue.
RESOLUTION: The degree of sharpness of a computer-generated image as measured by the number of dots per linear inch in a hard-copy printout or, the number of pixels across and down on a display screen.
SADDLE-STITCHING: A type of binding that uses wire stapling at the center of a magazine or pamphlet.
SCORE: Creasing paper to help it fold more neatly.
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offer a wide range of products and services. To see a full listing of our services, check out the Products & Services area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING OPTIONS INCLUDE:
- QR Codes
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use in concert with your printed communications to improve your ROI.