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SurveyAdvantage Recognizes Top Franchise and Independent Printers

Survey Advantage

Congratulations to AlphaGraphics, Wood Dale, IL

Based on over 20,000 buyer reviews, AlphaGraphics, Wood Dale, IL was recognized as the "Top Print Franchisee" in LoyaltyLoop's Loyalty Leadership Awards for the print and sign industry during Q2. Many of their customers had stated they were “Very Likely” to recommend them to other buyers on hundreds of reviews. We want to thank our customers for taking the time to reply to our surveys and leave such positive feedback. With your help, we were able to get this fantastic achievement once again.

SurveyAdvantage released their Print Buyer Satisfaction Index for the second quarter of 2020. Performers in the top quartile achieved greater than 98% loyalty ratings. Results were based on the percentage of over 20,000 print buyers who rated their printer on recently completed jobs.

In order for us to get this award, feedback was gathered from over 700 print shops that were participating in SurveyAdvantage’s award-winning online service! This service enables local businesses like printers and sign-makers to react quickly to customer complaints and opportunities.

How did we qualify?

To qualify, there must be customer satisfaction data for each of the three months of the quarter in which the award is calculated. An overall winner is chosen by calculating the percentage of customers who indicated they were very likely to recommend the printer.

As a tie breaker, a percentage is calculated from those who chose to leave a comment. The PBSI™ is the most comprehensive measure of print buyer loyalty available in the graphics industry.

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