WHAT OUR CUSTOMERS ARE SAYING
We have been doing business with Alphagraphics for years. They are very reliable and quick to handle your orders. The staff is absolutely a pleasure to work with.
I have been pleased with all my interactions with Alpha Graphics. Everyone is patient and helpful. I now use them for personal and professional printing needs.
I came in with a photo of what I wanted and no idea of what I needed for you to complete my order. The salespeople were very helpful in letting me know what was needed, and the format needed. You were able to complete the job in super quick time and it came out great!
Has been great every time
I was VERY satisfied with the service and finished product. Everyone went above and beyond what I expected.
Everyone at the New Bern Store is exceptionally competent and extremely helpful!
Customer service is stellar!
Even though Fairfield Harbour Yacht Club is a small account, we are always treated very well. Kelly is our usual contact and she's great!
Absolutely love working with each one of your staff members...quality work...they think like I think!
The New Bern Office is amazing. Their level of customer service is exceptional. They do a great job of making us look good!! Patricia Suggs, Executive Director, Beaufort Historical Association
Always a positive experience working with Alphagraphics!
Products are professional looking and are always produced in a timely manner.
YOU'VE GOT PRINTING QUESTIONS. WE HAVE ANSWERS
Wondering how to turn your ground-breaking vision into a high-impact visual? Need a short run print project for your corporate event next week? Whatever the job, AlphaGraphics marketing and print professionals have you covered.
Check out the answers to some of our most frequently received questions below. Don’t see what you’re looking for? Contact us right now and a friendly team member will be happy to assist you.
HOW DO I GET AN ESTIMATE?
You can fill out an online estimate request form, or call and talk with one of our team members.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE COMPLETED?
Most jobs take 24-48 hours to complete once approval is received; though offset press projects take longer. If you’re working within a time constraint, let us know when you call for a quote. We can look at our print production schedule to ensure that you will meet your deadline.
DO YOU OFFER DELIVER AND PICK-UP?
Yes, we offer free local delivery and pickup of your projects within our main service areas.
WHAT FILE FORMAT IS PREFERRED FOR DIGITAL DOCUMENTS?
We prefer PDFs (Portable Document Format) with a minimum 1/8” bleed and crop marks. Most office and design programs allow you to save or export your files into a PDF format. Occasionally, the original file may be needed if artwork edits are required.
WHAT RESOLUTION DO MY PHOTOS AND GRAPHICS NEED TO BE SET TO?
Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed. Also, save all photos in CMYK mode, not RGB when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
HOW DO I KNOW IF MY FONTS WILL LOOK CORRECT?
The best way to ensure your artwork fonts will print correctly is to send them as outlined objects in your original file. If your program doesn’t allow this, packaging or sending us the fonts will work as well. If you have a question about how to send your fonts properly, please call us and we’ll be glad to help.
WHAT TYPES OF PRODUCTS AND SERVICES DO YOU PROVIDE?
AlphaGraphics is a full service marketing communications provider, and offers a wide range of print, marketing, design, and sign services. To see a full listing of our services, check out the What We Offer area of our website.
WHAT TYPES OF MARKETING TECHNIQUES CAN YOU ADD TO MY PRINTED MATERIALS?
OUR MULTI-CHANNEL MARKETING SOLUTIONS INCLUDE:
- QR Codes
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!
Call our team today to learn more about the tools we can use with your printed communications to improve your ROI.
AREAS WE SERVE
AlphaGraphics offers printing, design, and marketing services in New Bern, Havelock, Jacksonville, Kinston, Greenville and surrounding areas in Eastern North Carolina.