CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
Everyone I spoke to was very knowledgeable and friendly.
I just want to give a big thank you to Stewart, he went above and beyond for me and everything came out perfect. I will definitely be coming back to you guys.
Tom was very helpful and very professional when I needed his help on last minute funeral services, he was quick to help out with some bookmarkers that we had made for my grandmother's funeral service. All of our guests loved the bookmarkers that Tom helped make they turned out amazing. Tom did an amazing job my mom and I are very satisfied with his service going above and beyond. Thank you again Tom!
Always easy to work with and great communication.
Timely and a great price. Awesome!
Above and beyond my expectations!
Customer Service was Superior! Very patient, professional and outstanding. They did a re-print for us that an online company did incorrectly.
Wonderful people, wonderful service!
I love working with Tom and his team! They are very professional and do excellent work! We always have last minute items and Tom completes them before our deadlines. Thanks to them all!
Great job! I built a large display to put the signs on celebrate my granddaughter 2020 graduation from Oceanside H.S in California. She was surprised to see it here in North Carolina and we all took pictures when she arrived here. My family and I thank you for your quick response to make this happen. Thanks!!!
Gil is awesome!
Awesome service! Fast, friendly, and affordable. Very attentive to quality and detail.
Thank you Tom for stepping in and taking over and straightening out a bad situation at such a very important time
Gil was on top of our order and was very helpful.
Thank you for a great product and prompt service.
Quick, affordable and great customer service!
Very professional and on time. Thank you!
Mr. Gilberto did an awesome customer service. The banner looked very nice. You guys didn’t fail my expection. Thank you!
Quick, great pricing and very affective. Thank you
Every detail was done according to our expectations, thanks!
I was working with Chris. He was very professional and we hope to work with AlphaGraphcis again. Everything was done in a timely manner and above our expectations.
The sign that was provided was perfect and has stood up to the elements. AlphaGraphics did a wonderful job.
The end result is fabulous. The menu boards are so important in our business and I see thx traction from our customers.
AlphaGraphics was able to turn my order around on the same day. They were quick!
I was very pleased with how quickly and professionally my project was done. I will definitely use their services again.
The customer service we receive from Alphagraphics is superior. Chris goes above and beyond for us consistently. The quality of products, and the bargain makes Alphagraphics the best choice for our printing and advertising needs!
I put in a last minute order for my sons graduation sign and they were able to produce the sign before his grad day)
Great Job! Exactly as described!
Chris actually drove the photo out to my house! What a gift. So grateful!
Friendly staff, and they were great with keeping in touch with me.
Chris has been great to work with. Very positive, friendly and professional.
My daughter absolutely loved her banner! Thank you for creating something to make her graduation so special
Our experience with your company was superior.
Tom and Gil do such a great job! I've had some quick turnarounds and they have been able to accommodate me. They are also super nice guys! I highly recommend them!
Gil is beyond amazing! He did a wonderful job making signs for the grads in my family.
Our sign is perfect!
I'm glad I emailed your company! Everything went great! Thanks again.
Chris has been amazing to work with. Truly going above and beyond to get us exactly what want for our printing needs. Chris has been very patient and easy to work with. We will definitely be coming back .
Thank you for doing a great job on the graduation sign, and thank you for the great customer service.
I called for some quick turn around service requiring manufacturer labels for an urgently needed surgical hospital system. This was very professionally and expeditiously handled and we picked up the printed products the next day. Great service and good job Fritz Brauer, Clinicon Corporation, Oceanside
you guys are great!
Great place and I am so glad I found you all! Great prices, speedy service, and all very well done. The printers are very sharp, clean and accurate regardless of the size of the documents.
The staff at AlphaGraphics are stellar from Chris Weiner, Stu & Gil & Cheryl are a getter done group working seamlessly together to have a better-than-expected completed project.
The customer service and constant contact with Stewart made this project extremely easy. 10/10 would recommend.
Chris is always available for me for all our printing needs. He delivers our products to our office and is always friendly. We love him and the Alphagraphics team!
Stewart made my experience with Alpha Graphics a positive one. The process was smooth and easy and he made sure to keep my updated on my order. The quality of my flyers was perfect. I’ll be sure to use Alpha Graphics for future orders.
It’s been a pleasure working with Chris.
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.
CUSTOMER RETENTION AND REACTIVATION IN OCEANSIDE, CALIFORNIA
You’ve probably have heard the old saying: “It costs five times as much to attract a new customer than it does to keep an existing one”.
That saying is well over 30 years old and was created long before businesses started marketing on the internet. The cost to attract new customer has risen at least 10x as much as it does to keep an existing one. This is due to the massive amounts of competition in digital marketing. Every year paid ads keep going higher, yet your ROI goes down (at worst) or stagnates (at best). The same can be said for other forms of digital marketing.
It’s more important now than ever to retain your current customers. The good news is that there are many marketing channels you can take advantage of that will enable you to do so for pennies on the dollar.
Email marketing is one of those channels that if done properly, provides a tremendous ROI. Considering that the cost to send an email is essentially free, if you’re not actively marketing to your current client or customer base, your competition is.
Direct mail is another great way to reach your clients and customers. You can run specials, offers or just sent a friendly reminder of an upcoming sale or promotion.
Newsletters can also help increase sales and brand loyalty. If you think newsletters don’t work in this day and age, think again. There’s a certain brick-and-mortar store that mails out a physical paper newsletter to promote its “Trader” healthy food products. In it they advertise the specials of the week and have interesting articles that people read.
Loyalty and incentive programs can also help reactive long-dormant customers. By offering a small discount or incentive, you can increase the overall lifetime value of your clients.
At AlphaGraphics, we’re more than just a professional print shop that specializes in business printing. We’re also marketing experts. When professional printing and expert marketing are combined, sales and ROI happens.
Retaining your customer/client base is much more than sending out an email, offering a coupon and then hoping they come back. You should be thinking of your funnel and where customer retention/reactivation fits within. If you don’t have a marketing funnel, AlphaGraphics can help you build one that will drive new sales and customers as well as help increase the overall LTV of your clients/customers.
In order to get started, give us a call at (760) 722-1485 or send us an email. Our marketing experts will want to get to know and understand your business. Once we have a good bead on who your clients/customers are, where they hang out, and what is most important to them, we’ll start putting together a game plan to help you re-activate old and stagnant clients.