CUSTOMER RETENTION AND REACTIVATION
WHAT OUR CUSTOMERS ARE SAYING
you guys are great!
Great place and I am so glad I found you all! Great prices, speedy service, and all very well done. The printers are very sharp, clean and accurate regardless of the size of the documents.
The staff at AlphaGraphics are stellar from Chris Weiner, Stu & Gil & Cheryl are a getter done group working seamlessly together to have a better-than-expected completed project.
The customer service and constant contact with Stewart made this project extremely easy. 10/10 would recommend.
Chris is always available for me for all our printing needs. He delivers our products to our office and is always friendly. We love him and the Alphagraphics team!
Stewart made my experience with Alpha Graphics a positive one. The process was smooth and easy and he made sure to keep my updated on my order. The quality of my flyers was perfect. I’ll be sure to use Alpha Graphics for future orders.
It’s been a pleasure working with Chris.
Staff is great!!
AlphaGraphics professional support with quick turnaround request(s) is appreciated!
Prompt, accurate, and affordable. I will be looking to repeat business with Alpha Graphics for sure.
Everything went so smooth and so quick and you were able to do more than the original quality with a very short turnaround. Great service!
Biz cards, AlphaGraphics Oceanside
The BMA PTO is very happy with the quality of the sign for our fall festival! It was a perfect way to thank our sponsors! The team at AlphaGraphics Oceanside is easy to work with too!
Great Work at a Great Price!
Fast, accurate and a great price. Vary satisfied.
I recommend AlphaGraphics Oceanside to everyone I know, your customer service is excellent. The prices are reasonable and the work is done quickly and efficiently. AlphaGraphics Oceanside will be the only printing company I will ever use from now on.
Fast and efficient
Tom and your team are the greatest. I truly appreciated your support and understanding during this very difficult period.
The AlphaGraphics Oceanside team in Oceanside were amazing. Our timeline is last minute due to many changes and they were very patient with us and they went above and beyond to support our schedule. Everything was completed on time. Everything turned out great!
Stewart was easy and great to work with and everyone else was very friendly as well. Quality seems to be a very important part of their culture.
Thank you for helping us with our specific business card needs! Stewart was extremely helpful and patient with us during the entire process. our final results were better than expected!
Very good. Stewart is a great guy and very helpful.
Chris is always very efficient, attentive and prompt when processing our orders. He always communicates openly and clearly and has provided excellent customer service.
you guys are great!
Great customer service, extremely attentive.
Tom is super responsive and organized. Graphics are usually installed in a few hours.
Chris is awesome. He’s come through for us on several occasions. Can’t do is not in his vocabulary
Excellent top notch service!
Actually a great experience from ordering across country. Perhaps just a little bit too much follow up. Great quality, great service.
We have yet to have the product installed, so I cannot comment on that yet. However, your past performance has been outstanding. A special thanks to Chris for the personal attention and focus on detail.
Really appreciate the efficient service and competitive pricing!
Our rep Chris is great and very helpful and responsive. The overall service and product provided by AlphaGraphics Oceanside is awesome - they are a fantastic local small business that cares about their customers.
Top Notch Excellent service Excellent products
My interaction with Chris at AlphaGraphics Oceanside is always a very pleasant experience. He goes out of his way to make sure we are satisfied and happy with the products and services we receive. Thanks Chris and the rest of the Alphagraphics team!
You guys are the best. Easy to work with and will answer a million questions. We are so happy to be working with you.
The team is very friendly and helpful
What a pleasure it is to come to work with a purpose. And my purpose is here is to give the best customer service I possibly can.
Hands down amazing! From the initial conversation on the phone with Stewart, through the revisions, not once did I feel pressured or like he was frustrated with my high level expectations and his commitments were true. I had an aggressive request and need. They were met with no problems. You've got quite the employee with him. He alone won me over multiple times, prompting me to ask for more!!
We are grateful for your prompt and personal service from start to finish.
You guys are awesome. Great work, great turnaround. Coming back real soon.
Stewart was great!
Love your team! Always personable and professional
This is the second time I've used alphagraphics and have been extremely satisfied both times. This time Chris was my contact and gave me straight-forward accurate information on pricing, timing and end-product. Fast, courteous and good quality; I will continue to use alphagraphics for my printing needs.
Outstanding communication between Tom and myself.
Stuart helped me. He was excelllent in every step of the process. You have a good employee there.
Thanks Tom for being so easy to work with and getting our items to us with such quick turn around!
RE-ENERGIZE YOUR CUSTOMER OUTREACH
Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.
At AlphaGraphics, our marketing team specializes in maintaining and renewing business relationships. The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.
Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!
CUSTOMER RETENTION AND RE-ACTIVATION SERVICES:
- Loyalty and incentive programs
- Promotional products for drawings or special events
- Direct mail marketing
- Email marketing
TIPS TO GET CLIENTS BACK
IDENTIFY YOUR TARGET SEGMENT: How long ago did they buy?
SET YOUR GOALS: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
KNOW WHY THEY LAPSED: Was it price, or lack of interest in your offerings?
USE WHAT YOU KNOW: Craft messages and content relevent to their interests.
MAKE IT EASY: Streamline reactivation processes.
COMMUNICATE ON ALL FRONTS: Make the most of traditional and online platforms.
Already lost touch with a valuable client? Believe it or not, re-engaging former customers is much less expensive than finding and converting brand new leads. Let us show you how to get them back in the door.
AlphaGraphics marketing professionals can help you reconnect with customers of months and years past.
Ready to get started? Contact AlphaGraphics today.
CUSTOMER RETENTION AND REACTIVATION IN OCEANSIDE, CALIFORNIA
You’ve probably have heard the old saying: “It costs five times as much to attract a new customer than it does to keep an existing one”.
That saying is well over 30 years old and was created long before businesses started marketing on the internet. The cost to attract new customer has risen at least 10x as much as it does to keep an existing one. This is due to the massive amounts of competition in digital marketing. Every year paid ads keep going higher, yet your ROI goes down (at worst) or stagnates (at best). The same can be said for other forms of digital marketing.
It’s more important now than ever to retain your current customers. The good news is that there are many marketing channels you can take advantage of that will enable you to do so for pennies on the dollar.
Email marketing is one of those channels that if done properly, provides a tremendous ROI. Considering that the cost to send an email is essentially free, if you’re not actively marketing to your current client or customer base, your competition is.
Direct mail is another great way to reach your clients and customers. You can run specials, offers or just sent a friendly reminder of an upcoming sale or promotion.
Newsletters can also help increase sales and brand loyalty. If you think newsletters don’t work in this day and age, think again. There’s a certain brick-and-mortar store that mails out a physical paper newsletter to promote its “Trader” healthy food products. In it they advertise the specials of the week and have interesting articles that people read.
Loyalty and incentive programs can also help reactive long-dormant customers. By offering a small discount or incentive, you can increase the overall lifetime value of your clients.
At AlphaGraphics, we’re more than just a professional print shop that specializes in business printing. We’re also marketing experts. When professional printing and expert marketing are combined, sales and ROI happens.
Retaining your customer/client base is much more than sending out an email, offering a coupon and then hoping they come back. You should be thinking of your funnel and where customer retention/reactivation fits within. If you don’t have a marketing funnel, AlphaGraphics can help you build one that will drive new sales and customers as well as help increase the overall LTV of your clients/customers.
In order to get started, give us a call at (760) 722-1485 or send us an email. Our marketing experts will want to get to know and understand your business. Once we have a good bead on who your clients/customers are, where they hang out, and what is most important to them, we’ll start putting together a game plan to help you re-activate old and stagnant clients.